prasanth sounder

I am a customer-focused and detail-oriented professional with a solid background in IT support and customer service. Over the past four years at Tech Mahindra, I acted as the first point of contact for technical support, efficiently managing and resolving service-related inquiries. My ability to maintain accurate records in ticketing systems has been crucial for effective follow-ups and reporting, ensuring a seamless customer experience.

My educational background includes a Postgraduate Program in IT Business Analysis and Project Management from Cambrian College, which has equipped me with the necessary skills to excel in dynamic work environments. I thrive in collaborative settings, working closely with cross-functional teams to enhance service quality and deliver exceptional support. I am eager to leverage my communication skills and technical expertise in a customer service role that values a customer-centric approach.