Open to opportunities

Medha Chopra

@medhachopra

Message

Customer Service Representative with strong communication and problem-solving skills.

Canada

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated Customer Service Representative with a passion for enhancing customer experiences through effective communication and problem-solving. My journey in customer service began with a strong foundation in technical support, where I diagnosed and troubleshot various hardware and software issues. At EchoFix, I not only resolved customer inquiries but also contributed to training programs, ensuring our team was equipped to handle the demands of our clients.

Throughout my career, I have consistently focused on customer satisfaction, achieving a remarkable 95% resolution rate on first contact. My experience at RevoCare and FixFlow has honed my ability to manage high call volumes while maintaining a positive attitude and a commitment to quality service. I take pride in my ability to streamline processes and implement feedback systems that enhance service delivery and boost customer loyalty.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

EchoFix

Feb 2023 - Present (2 years 4 months)

As a Customer Service Representative at EchoFix, I diagnosed and troubleshot hardware, software, and network issues. I maintained servers and systems, configured workstations, and provided excellent customer care by assisting with product selection and order handling.

Customer Care System Configuration Communication

Client Service Representative

RevoCare

Jan 2022 - Jan 2023 (1 year)

In my role as a Client Service Representative at RevoCare, I managed high call volumes, responded to technical support needs, and streamlined repair processes. I monitored system performance and generated reports to track performance trends.

Technical Support Performance Tracking Reporting Communication

Lead Customer Service Representative

FixFlow

Jan 2021 - Jan 2022 (1 year)

As a Lead Customer Service Representative at FixFlow, I provided information to customers, resolved billing errors, and escalated critical issues. I engaged clients to address complaints and boosted team performance by setting clear service expectations.

Customer Engagement Customer Escalation Communication Customer Service

Education

Degrees, certifications, and relevant coursework

Seneca College of Applied Arts And Technology

Post Graduation, Computer Science

2018 - 2020

Completed a Post Graduation in Computer Science, focusing on advanced computing concepts and practical applications in technology. Developed skills in programming, systems analysis, and software development.