Looking for a job

Pradeep Gavhale

@pradeepgavhale

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I bridge business and technology needs across banking, fintech, CRM support, testing, and process improvement.

India

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What I'm looking for

I'm looking for opportunities where I can bridge business and technical teams, improve processes, coordinate testing and implementation, and use data-driven problem-solving to strengthen operational outcomes.

I've supported banking technology at Citi, coordinating business requirements, UAT, production support, and defect resolution for Siebel CRM. I supported more than 4,000 users in production and rolled out a Siebel CRM application for a country with separate compliance policies.

At Qapita Fintech, I analyze processes and stock-plan data, administer equity compensation transactions, troubleshoot system issues, and collaborate with Quality, IT Support, and Product Management. I provide employees with guidance throughout the stock-option lifecycle and identify opportunities to improve stock-plan management.

I've also led reconciliation teams at Bajaj Finance, improving controls, procedures, documentation, cross-training, and team development. Across banking, fintech, telecom, financial services, and e-commerce, I use requirement elicitation, testing, process analysis, and stakeholder communication to deliver practical solutions.

Experience

Work history, roles, and key accomplishments

Customer Success Associate

Qapita Fintech

May 2024 - Jul 2026 (2 years 2 months)

Administered stock options, RSUs, and other equity compensation plans, ensuring accurate and timely processing of stock transactions. Provided guidance and support to employees, resolved inquiries, and analyzed stock plan data to identify trends and improvements.

Stock Options RSU Equity Compensation Transaction Processing Data Analysis Troubleshooting Cross team coordination Training Communication Skills

Team Leader & Trainer

Bajaj Finance Ltd

Nov 2021 - Feb 2024 (2 years 3 months)

Led a team and trained staff in reconciliation processes, resolving complex business issues and recommending productivity improvements. Developed operational procedures, cross-trained team members, and ensured regulatory adherence.

Team Leadership Training Reconciliations Process Improvement Data Analysis Excel Cross Training Regulatory Compliance

Digital Marketing Intern

Digital Deepak

Sep 2020 - Mar 2021 (6 months)

Implemented an SEO-driven organic strategy, developed email marketing campaigns, and executed display ad campaigns on Facebook. Increased conversion rates by 20% at each stage of the funnel and used heat map tools for insights.

SEO Email Marketing Facebook Ads Display Advertising Conversion Rate Optimization Hotjar Campaign Optimization

Application Support Analyst - Siebel CRM

Citi

Aug 2010 - Feb 2018 (7 years 6 months)

Provided L1 and L2 support for Siebel CRM, supporting 4000+ users in production. Coordinated UAT, resolved production bugs, and performed administrative tasks including user creation and system preferences.

Siebel CRM Application Support UAT coordination Troubleshooting Production Support User Administration System Administration Version Control

Customer Service Executive

Reliance Communications

Sep 2003 - Sep 2008 (5 years)

Analyzed and resolved customer cases related to billing, network, and connectivity issues. Achieved case closure targets, handled escalations, and prepared reconciliation MIS for various processes.

Customer Service Troubleshooting Billing Case Management Escalation Handling MIS Reporting Reconciliations