Karan Arora

Here’s a tight, 400-character version:

I build and maintain real-time analytics dashboards, run deep-dive SQL analysis, and streamline workflows through Jira and Confluence. I coach teams, lead 1:1s, and manage the full performance cycle, including reviews and PIPs, helping improve skills, accountability, and overall support performance.

Resolved escalations and compliance issues for retail clients, maintained 99% CSAT, and mentored junior analysts to ensure SLA compliance and high-quality customer interactions.

Identified and engaged potential customers through cold outreach via calls, emails, and social media. Qualified leads by understanding customer needs and aligning them with Volopay’s solutions. Collaborated with sales and marketing teams on targeted campaigns, maintained CRM accuracy, and drove pipeline growth, contributing to revenue generation and business expansion.

Managed complex import documentation for ICT equipment, reviewed sanction letters, and conducted policy analysis. Finalized letters of credit to ensure secure transactions and supported cash flow management. Gained expertise in procurement and budget distribution across departments, contributing to operational efficiency and financial stability.

Led projects to optimize Cadbury’s post-COVID distribution and expand Perk chocolate in rural India. Addressed supply chain issues, billed 80% unbilled outlets, and collaborated with suppliers for data insights. Presented daily reports to the North India Sales Operations head, highlighting ground-level challenges and solutions, driving operational efficiency and market growth.

Completed an MBA in Banking & Finance with focus on financial management and process improvement.

Completed a Bachelor of Business Administration with coursework in business fundamentals and analytics.