Open to opportunities

venkat pardha

@venkatpardha

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Business analytics professional with 6 years corporate experience and strong communication skills.

Zimbabwe

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What I'm looking for

I’m looking for a corporate IT role where I can apply my Salesforce CPQ and Power BI business analysis skills, work in Agile teams, translate requirements into specifications, support deployments, and grow by delivering accurate, actionable insights.

I’m a self-motivated IT professional with a Bachelor of Computer Application and post-diploma certifications in Information Systems and Business Analytics, plus Mobile Application Development Strategy. I combine strong communication skills and a quick-learning mindset to translate stakeholder needs into functional specifications, user stories, and acceptance criteria, while staying flexible with professional roles and boundaries.

Over 6 years in the corporate sector, I’ve worked across Business Development and Business Analyst responsibilities—supporting Salesforce CPQ implementations (pricing rules, product rules, quote templates, approval processes) and delivering end-to-end Power BI solutions. I lead data integration and ETL efforts across platforms like Salesforce, SQL databases, Excel, and SharePoint, support UAT and production deployment, and train end users—driving improved accuracy and user adoption.

Experience

Work history, roles, and key accomplishments

Current

Business Development Engg

Current

Blackbaud

Aug 2025 - Present (11 months)

Worked as a Business Analyst on Salesforce CPQ implementations and enhancements for Quote-to-Cash processes. Gathered requirements, translated them into user stories and acceptance criteria, supported configuration/testing, and facilitated Agile ceremonies with documentation for end users.

Sr. Business Development Engg

Canadian Cancer Society

Jul 2023 - Mar 2025 (1 year 8 months)

Developed and optimized end-to-end Power BI solutions, including interactive dashboards and dataset modeling, to deliver actionable insights. Led data integrations (ETL) across Salesforce/Excel/SQL/SharePoint, supported Salesforce CRM and dashboard reporting, performed variance analysis and financial reporting, and provided ongoing user training.

Digital Marketing Associate

Accenture

May 2021 - May 2023 (2 years)

Supported Salesforce-based initiatives by gathering requirements, documenting business processes/use cases/user stories, and assisting with Salesforce configuration under senior guidance. Contributed to data cleansing and migration support, created and executed test cases, logged defects, and helped with user documentation and training.

Salesforce Requirements Gathering Non Functional Requirements Business Process Documentation Business Use Cases User Stories Workflows Permissions Rôles Troubleshooting Data Cleansing Data Validation Data Migration Test Case Creation Defect logging Training Materials User Onboarding Démos

Business Development Engg

Jeevan Technologies

Apr 2017 - Sep 2018 (1 year 5 months)

Handled customer inquiries by answering product and service questions and managing inbound and outbound calls, including complaint resolution and call logging. Supported lead generation and follow-ups to retain existing users, and responded to customer questions via chat and email.

Inbound Calls Outbound Calling Complaint Resolution Lead Generation Lead Follow Up Customer Retention Chat Support Email Support

Senior Customer Service Executive

Mundio Telecom

Mar 2015 - Nov 2016 (1 year 8 months)

Managed daily targets for advisors and handled customer queries/complaints with first-time resolution while meeting quality standards and maintaining AHT. Led social media and CS escalations, provided technical and floor support to new CSRs, and assisted a team of 15 agents with coaching, performance review, and regular management reporting.