Open to opportunities

Vinay S Nandihal

@vinaysnandihal

Message

Detail-oriented Business Analyst driving stakeholder alignment and data-informed product improvements.

India

Message

What I'm looking for

I seek a collaborative, agile environment where I can drive requirements, improve product experiences with data, mentor teams, and grow into broader product or program leadership roles.

I am a detail-oriented Business Analyst with strong expertise in requirements gathering, stakeholder engagement, and agile delivery, consistently translating customer needs into clear functional specifications that developers and teams can act on.

I have facilitated stakeholder workshops, decomposed epics with Product Owners, and managed backlogs for multiple scrum teams while using Jira and Confluence to maintain transparency and sprint progress. My background includes customer-success-focused roles where I cultivated strong client relationships, drove process improvements, and supported cloud transitions.

I combine analytical thinking with practical project-management skills—planning upgrades, executing UAT, and using tools like SQL, Tableau, and Power BI—to improve product features and increase retention through data-driven decisions.

Experience

Work history, roles, and key accomplishments

Current

Business Analyst

Current

Nextqbicle Software Technologies

Apr 2022 - Present (3 years 9 months)

Facilitated stakeholder workshops, gathered and translated business requirements into functional specifications, and supported UAT and agile ceremonies to improve delivery and stakeholder alignment.

Requirement gathering Agile Scrum Jira Confluence User Acceptance Testing Stakeholder Engagement Project Management Business Process Mapping

Customer Success Manager

Nextqbicle Software Technologies

Apr 2022 - Jun 2023 (1 year 2 months)

Managed client relationships in the US region, established feedback processes, coordinated cross-departmental issue resolution, and improved customer satisfaction and retention.

Client Relationship Management Customer Feedback Analysis Cross Functional Collaboration Account Management Communication Process Improvement Stakeholder Engagement

Strategic Account Manager

eClinicalWorks

Dec 2017 - Jun 2019 (1 year 6 months)

Developed and directed project plans for eClinicalWorks upgrades, executed risk assessments and communication protocols, and led client transitions to cloud environments to ensure successful delivery.

Project Management Risk Assessment Change Management Client Onboarding Communication Stakeholder Management

Post Call Specialist

InterCall

Oct 2014 - Nov 2017 (3 years 1 month)

Analyzed telecommunications activities to detect and mitigate fraud risks, collaborated on fraud prevention strategies, and monitored performance metrics to protect revenues.

Fraud Detection Data Analysis Telecommunications Performance Monitoring Risk Mitigation Cross Functional Collaboration Process Improvement Reporting

Order Management Specialist

24/7 Inc

Jul 2009 - Aug 2014 (5 years 1 month)

Facilitated integration of order management technologies, collaborated with IT to enhance software accuracy, and introduced solutions that improved operational efficiency.

Order Management Process Improvement Collaboration Payment Processing Integration Technologies Customer Feedback