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SM@susmitamisal
Experienced business analyst skilled in bridging technical and business needs.
IndiaI am an experienced professional with a strong background in business analysis and application support. My expertise lies in managing complex projects, focusing on requirement gathering, process improvement, and user acceptance testing. I excel at ensuring the delivery of high-quality solutions that align with organizational goals.
Currently, I work as a Business Analyst at Indostar Capital Finance Ltd, where I gather and analyze business requirements, facilitate workshops, and collaborate with cross-functional teams. My previous role at Wipro Ltd involved leading the end-to-end support process for ICICI Bank, where I managed escalations and contributed to various transformation initiatives. I am passionate about optimizing business processes and enhancing stakeholder engagement.
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Work history, roles, and key accomplishments
Indostar Capital Finance Ltd
Sep 2023 - Present (2 years 2 months)
Gathered and analyzed business requirements from stakeholders, translating them into functional specifications. Collaborated with cross-functional teams to define business processes and identify areas for improvement, ensuring alignment between business needs and technical implementations.
Wipro Ltd
Sep 2021 - Aug 2023 (1 year 11 months)
Led end-to-end LMS support for ICICI Bank, managing escalations, application fixes, and enhancement coordination. Created Business Requirement Documents (BRD) and Functional Requirement Documents (FRD) for key projects, ensuring high SLA adherence through effective incident analysis.
Degrees, certifications, and relevant coursework
BPMBA, Business Analytics
Currently pursuing a Master of Business Administration in Business Analytics through the Work Integrated Learning Program.
PUBachelor of Engineering, Information Technology
Completed a Bachelor of Engineering in Information Technology, gaining foundational knowledge in IT principles and applications.
Higher Secondary Certificate, General Studies
Obtained the Higher Secondary Certificate from MSBSHSE, completing pre-university education.
Secondary School Certificate, General Studies
Received the Secondary School Certificate from MSBSHSE, marking the completion of secondary education.
IndiaYou can contact Susmita and 90k+ other talented remote workers on Himalayas.
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