At Shopify, I manage customer interactions, address service-related concerns, and coordinate with internal teams to support solutions. I also identify recurring concerns and contribute to service improvements.
At Zendesk, I managed customer queries and supported onboarding, engagement, and retention through structured follow-ups. I tracked cases and prepared updates on customer concerns and service activities.
At HUBSTAR, I analyzed customer requirements and translated them into business and service activities. I also supported team members with task allocation, monitoring, and day-to-day execution.
Earlier, I worked with research products and services at VENTURA SECURITIES PVT. LTD., ARIHANT CAPITAL MARKET LIMITED, and CAPITAL VIA GLOBAL RESEARCH LIMITED, supporting client relationships and subscription activities. I hold an MBA in Finance & HR and a B.Com in Taxation.
