AMAlisha Mehta
@alishamehta
Operations and product-focused manager driving growth through customer experience and digital marketing.
IndiaWhat I'm looking for
I am an operations and product-focused manager with strong experience across operations, social media management, customer experience, sales, and product support. I deliver measurable results by aligning team performance to KPIs and revenue goals.
At VodafoneIdea I manage a team and drive B2B sales and events; previously at GoHomely I improved brand reviews and social engagement while servicing major B2B clients like Sony and Upgrad. I have hands-on experience with tutor onboarding, studio operations, and escalation handling from my time at HashLearn.
My toolkit includes Zendesk, Simplify360 and Ameyo, and I combine process improvement with digital marketing and content creation to boost customer satisfaction and operational efficiency. I also bring technical research experience in biotechnology from academic projects and R&D training.
I am ambitious, customer-centric and results-driven, seeking roles in marketing, operations, or product management where I can scale teams, improve processes, and create exceptional customer value.
Experience
Work history, roles, and key accomplishments
Store Manager
Vodafone Idea Ltd.
Mar 2025 - Present (9 months)
Manage a team of 6, driving KPI and revenue achievement through field visits, events, and B2B sales to grow store performance.
Operations & Social Media Manager
GoHomely Pvt. Ltd.
Mar 2021 - Mar 2023 (2 years)
Managed chef and customer operations, payments, and relationships while increasing brand reviews and social media engagement; handled B2B clients including Sony and UpGrad.
Operations & Product Associate
HashLearn Pvt. Ltd.
Jan 2018 - Jan 2020 (2 years)
Led tutor onboarding, verification, training and escalations while managing studio operations, payments, and social media to support product delivery.
OCSocial Media Supervisor
Ola Cabs
Feb 2017 - Feb 2018 (1 year)
Scaled social media operations and managed influencer relationships using tools like Simplify360, Zendesk, and Ameyo to improve engagement and support.
Assistant Manager, Operations
Jana Care
Sep 2016 - Feb 2017 (5 months)
Conducted quality audits, provided app support, managed customer operations, and contributed to blog content to maintain product and service quality.
Territory Sales Executive
Xcelris Labs Ltd.
Feb 2016 - Aug 2016 (6 months)
Managed the Karnataka territory, conducted CMEs and achieved top national sales performance through targeted sales and marketing activities.
Education
Degrees, certifications, and relevant coursework
MICA University
Postgraduate Diploma, Operations & Digital Marketing
2020 - 2022
Completed a Postgraduate Diploma in Operations and Digital Marketing with focus on operations and digital marketing practices.
Biocon KGI
Certificate Program, Biotechnology
2015 - 2015
Completed the Biocon KGI certificate program in 2015.
VUVIT University
Master of Technology, Biotechnology
Grade: CGPA 8.73
Completed a Master of Technology in Biotechnology with a final CGPA of 8.73.
Digital Academy 360
Diploma, Content Writing
Completed a Diploma in Content Writing.
Bharati Vidyapeeth University
Bachelor of Technology, Biotechnology
Completed a Bachelor of Technology in Biotechnology.
Air Force Public School, Pune
HSC, Senior Secondary Education
Completed Higher Secondary Certificate (HSC).
Delhi Public School, Pune
SSC, Secondary Education
Completed Secondary School Certificate (SSC).
Availability
Location
IndiaAuthorized to work in
Job categories
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