Open to opportunities

Raymond Adking

@raymondadking

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Dynamic Operations Manager dedicated to driving excellence and collaboration.

India

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What I'm looking for

I seek a role in a forward-thinking organization that values innovation and collaboration, offering opportunities for professional growth.

I am a dynamic Operations Manager with a strong passion for innovation and a commitment to driving excellence within teams. Over the past several years, I have successfully led diverse teams in high-pressure environments, focusing on enhancing service delivery and operational efficiency. My strategic mindset allows me to leverage cutting-edge methods to achieve exceptional results, ensuring that my teams not only meet but exceed client expectations.

Throughout my career, I have spearheaded significant projects, including a high-impact digital marketing campaign that generated over 300 qualified leads. My ability to cultivate strong client relationships and empower my team members has been recognized through multiple awards, including the Top Team Quality and Topper Awards. I thrive in challenging environments and am dedicated to continuous professional growth, always seeking opportunities to inspire and motivate my team towards collective success.

Experience

Work history, roles, and key accomplishments

BPO Operations Manager

Guires Solution Pvt Ltd

May 2016 - Sep 2023 (7 years 4 months)

Led digital marketing initiatives, optimizing Google AdWords and Analytics to generate over 300 qualified leads. Developed efficient workflows and trained teams, enhancing service delivery and client relationships while achieving high performance metrics.

Google Adwords Google Analytics Workflow Optimization Client Relationship Management Performance Analysis Campaign Management Lead Generation

Customer Relations Supervisor

Ceequence Technologies Pvt Ltd

Jan 2012 - Jan 2013 (1 year)

Managed customer service teams, developed training programs, and enhanced client relationships through effective communication and innovative service strategies. Achieved high customer satisfaction ratings and recognition for service excellence.

Training Development Relationship Development Service Program Innovation Team Leadership Problem Solving

Customer Service Officer

EDM Technologies Pvt. Ltd

Jan 2010 - Dec 2011 (1 year 11 months)

Provided exceptional customer service, addressing concerns and upselling products. Trained new staff and collaborated with teams to enhance service delivery, consistently meeting and exceeding performance targets.

Customer Engagement Cross Functional Collaboration Escalation Management Communication Skills Problem Solving Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Tamil Nadu Open University

Bachelor of Business Administration, Business Administration

2008 - 2011

Pursued a Bachelor of Business Administration (B.B.A) focusing on various aspects of business management, including finance, marketing, and operations, with an expected graduation in 2011.