Open to opportunities

Mishka Sandu

@mishkasandu

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Operations leader driving CRM, logistics, and team performance improvements.

India

Message

What I'm looking for

I seek a data-driven operations role where I can optimize CRM and logistics processes, lead cross-functional teams, improve SLAs and client retention, and drive measurable efficiency gains in a collaborative, growth-oriented company.

I am an operations and sales leader with over five years of progressive experience in logistics, event management, CRM administration, and international sales operations. I specialize in optimizing CRM systems, designing scalable sales processes, and driving data-informed improvements that boost conversion, retention, and productivity.

Throughout my roles I have directed large-scale event programs, led first-mile and logistics operations, and managed cross-functional teams to meet strict SLAs while reducing costs and shrinkage. Key achievements include improving lead-to-event conversion by 35%, raising CSAT from 6.8 to 9.1, cutting CRM lead response time by 40%, and reducing shrinkage from 18% to under 8%.

I focus on practical process improvements, workforce planning, and measurable operational controls to deliver projects on budget and within SLA. I am collaborative, metrics-driven, and committed to continuous improvement and excellent client outcomes.

Experience

Work history, roles, and key accomplishments

Current

Client Relationship Officer

Current

SolarMaxx Solar Energy Solutions

Aug 2025 - Present (2 months)

Manage client relationships and CRM data for solar projects, driving service improvement through feedback analysis and supporting upsell and cross-sell opportunities.

Client Relationship Management Customer Feedback Analysis Data Governance Upselling Reporting Compliance

Team Leader

Wegain Global Pvt. Ltd.

Jan 2024 - Jun 2025 (1 year 5 months)

Owned CRM administration and scalable sales processes, reducing lead response time by 40%, improving forecasting accuracy by 30%, and decreasing shrinkage from 18% to under 8%.

CRM Management Sales Processes Workflow Automation Forecasting Workforce Planning Performance Dashboards GDPR Compliance

FM Team Leader

Flipkart Logistics Instakart Services Pvt. Ltd.

Aug 2023 - Dec 2023 (4 months)

Led first-mile logistics operations for 10,000+ packages/day, achieving 97% SLA compliance and reducing shipment damage below 0.3% while cutting pickup failure resolution time by 40%.

Team Leadership SLA Workforce Planning Performance Optimization

Operations Manager

Kaamangaar Events

Aug 2020 - Jul 2023 (2 years 11 months)

Directed end-to-end planning and execution of 50+ annual B2B and B2C events, improving lead-to-event conversion by 35% and client retention by 25% while achieving 12% average cost savings YoY.

Event Management Budgeting SLA Management MS Excel Data Analysis