At Concentrix Daksh Service India Private Limited, I managed teams supporting Uber processes and helped increase customer satisfaction by more than 25 percent in the first year. I maintained team CSAT and quality above 95% for the past four years of that role.
I generated performance and customer-retention reports, monitored team results, and participated in internal and external calibrations. I also coached team members and helped identify training needs.
At WNS Global Solutions India Private Limited, I worked as an Assistant Manager (Operations) for Mitchell Health Care. I managed a team of 40+ employees, monitored quality and performance, and prepared reports for client calibrations.
Earlier at Concentrix, I worked on customer support, email processes, operational analysis, and process improvement. I also used Excel, Bliss, and Jira, and received the SUPER TALENTED ACHIVER AWARD three times.
