Jayalaxmi Chakravarty
@jayalaxmichakravarty
Operations and customer service leader driving process optimization and cross‑border operational excellence.
What I'm looking for
I am an operations and customer service professional with extensive experience managing travel, logistics, key accounts, and educational administration across India, Sweden, and Germany.
I have led flight and travel operations, developed staffing forecasts and budgets, and designed business continuity plans and SOPs to improve efficiency and resilience.
In early childhood education roles, I created interactive learning experiences, implemented curriculum-aligned plans, and supported inclusive classroom management while also delivering computer literacy and creative workshops.
I bring strong skills in quality control, HR coordination, CRM/ERP use, data analysis, and multilingual communication, and I seek to leverage these strengths to drive operational excellence and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Coordinator
Udaan Welfare Foundation
Mar 2025 - Present (9 months)
Built rapport with underprivileged children and taught conversational English and computer literacy, designing workshops on Canva to improve digital and communication skills.
Educator
Lillhögans Preschool
Jul 2023 - May 2024 (10 months)
Supported children's social and cognitive development through interactive activities and implemented educational plans aligned with curriculum goals to maintain a safe, inclusive learning environment.
Educator
Hässelbygård Preschools
Apr 2023 - Jul 2023 (3 months)
Provided educational support and implemented structured learning activities to foster early childhood development and maintain positive classroom engagement.
Administration
Tyréns Sverige AB
Mar 2022 - Jul 2022 (4 months)
Managed administrative tasks including data entry, documentation, meeting coordination, and internal communications to ensure seamless office operations.
HR Communicator
Bosch and Siemens Household Appliances
Feb 2022 - Mar 2022 (1 month)
Assisted HR teams with internal communications, employee engagement initiatives, and HR documentation to support compliance and streamline HR activities.
Educator
Mini Mäuse GmbH
Jan 2019 - Oct 2020 (1 year 9 months)
Created interactive learning experiences and facilitated classroom activities to enhance early childhood development in diverse student groups while ensuring a nurturing environment.
Led flight and travel operations for US and UK clients, managing queries, complaints, quality control, recruitment, and staffing forecasts to improve operational efficiency.
Assistant Manager Operations
Godrej Upstream Ltd
Jun 2002 - Mar 2007 (4 years 9 months)
Managed national and international projects, developed a Business Continuity Plan, contributed to SOPs, and collaborated with MIS to streamline customer billing and operations.
Key Account Officer
Blue Dart Express Ltd
Apr 1998 - Jun 2002 (4 years 2 months)
Managed key accounts, coordinated shipments, provided B2B sales support, resolved cross-border documentation issues, and captured additional sales opportunities to ensure timely deliveries.
Traffic Assistant
Span Airways Ltd
Jun 1996 - Mar 1998 (1 year 9 months)
Handled reservations, ticketing, passenger check-in, and coordination with travel agents to streamline boarding and departure procedures at a domestic airport.
Education
Degrees, certifications, and relevant coursework
University of Mumbai
Bachelor of Commerce, Accounting and Finance
Bachelor of Commerce degree with focus on Accounting and Finance from the University of Mumbai.
Availability
Location
Authorized to work in
Job categories
Skills
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