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Jayalaxmi Chakravarty

@jayalaxmichakravarty

Operations and customer service leader driving process optimization and cross‑border operational excellence.

India
Message

What I'm looking for

I am seeking a dynamic operations or customer-service role where I can lead process improvements, mentor teams, and drive measurable efficiency and customer satisfaction.

I am an operations and customer service professional with extensive experience managing travel, logistics, key accounts, and educational administration across India, Sweden, and Germany.

I have led flight and travel operations, developed staffing forecasts and budgets, and designed business continuity plans and SOPs to improve efficiency and resilience.

In early childhood education roles, I created interactive learning experiences, implemented curriculum-aligned plans, and supported inclusive classroom management while also delivering computer literacy and creative workshops.

I bring strong skills in quality control, HR coordination, CRM/ERP use, data analysis, and multilingual communication, and I seek to leverage these strengths to drive operational excellence and customer satisfaction.

Experience

Work history, roles, and key accomplishments

SL

Traffic Assistant

Span Airways Ltd

Jun 1996 - Mar 1998 (1 year 9 months)

Handled reservations, ticketing, passenger check-in, and coordination with travel agents to streamline boarding and departure procedures at a domestic airport.

Education

Degrees, certifications, and relevant coursework

University of Mumbai logoUM

University of Mumbai

Bachelor of Commerce, Accounting and Finance

Bachelor of Commerce degree with focus on Accounting and Finance from the University of Mumbai.

Tech stack

Software and tools used professionally

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Jayalaxmi Chakravarty - Coordinator - Udaan Welfare Foundation | Himalayas