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Piyush Makkar

@piyushmakkar

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Customer Support professional blending analytical problem-solving with client-first service.

India

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What I'm looking for

I’m looking for a collaborative, fast-paced role where I can deliver high-quality customer support, solve problems quickly, and support operational efficiency—while contributing to service improvements and project coordination with clear communication.

I am a dynamic, results-driven professional with over five years of experience in business management, client support, and web development. I offer a unique blend of creative and analytical skills that drive innovative solutions and enhance operational efficiency.

I have supported customers across multiple high-volume environments—resolving inquiries promptly, managing daily chat and call operations, and coordinating booking and service workflows. I also bring project coordination strength from roles like Project Management Associate Intern, where I collaborated on initiatives to enhance AI applications, handled alignment between teams, and improved deliverables through AI annotation and graphic design.

Experience

Work history, roles, and key accomplishments

Project Management Intern

Excellerate & St. Louis University

Aug 2025 - Nov 2025 (3 months)

Collaborated on initiatives to enhance AI applications and design methodologies. Coordinated project management efforts and developed AI annotation and graphic design deliverables for internship objectives.

Project Coordination AI Annotation Graphic Design Team Collaboration Methodological Development Problem Solving

Amazon Customer Support

Amazon

Mar 2023 - Nov 2023 (8 months)

Led global customer support service delivery and managed Amazon customer inquiries to improve customer satisfaction. Resolved 50+ customer issues promptly and coordinated efforts to enhance user experience.

Customer Support Case Management Customer Satisfaction Communication Service Delivery Troubleshooting

Expedia Customer Support

IGT Solutions (Expedia)

Feb 2022 - Oct 2022 (8 months)

Provided customer support for Expedia by addressing inquiries and resolving issues to improve travel service outcomes. Managed 35+ travel bookings daily and supported delivery of travel technology services through stakeholder coordination.

Customer Support Stakeholder Management Service Operations Communication Customer Experience

Zomato Customer Support

Jindal X (Zomato)

Aug 2019 - Dec 2019 (4 months)

Handled Zomato customer support inquiries to improve user satisfaction and loyalty. Coordinated daily chat operations, managing 50+ interactions and maintaining focus across 3 concurrent conversations.

Live Chat Support Customer Service Communication Skills Customer Satisfaction Operations Coordination

Customer Support & Sales

Teleperformance (RBL Bank Ltd)

Feb 2019 - Jul 2019 (5 months)

Supported RBL Bank customer inquiries and sales transactions while prioritizing customer satisfaction. Managed 40+ daily calls with professionalism and efficiency to drive service outcomes.

Inbound Calls Sales Support Customer Service Professional communication Troubleshooting Lead Transaction Support

IT Teacher

Kashish Coaching and Computer Institute

Jul 2016 - Aug 2018 (2 years 1 month)

Developed and delivered specialized IT and programming courses to improve student technical skills. Mentored 50+ students and supported their learning to enhance efficiency and outcomes.

Curriculum Development Mentoring Student Support Lesson planning Classroom Management Technical Communication

Education

Degrees, certifications, and relevant coursework

Telus International

AI Annotation and Graphic Design, AI Annotation and Graphic Design

2024 - 2025

Activities and societies: AI annotation and graphic design to enhance project deliverables; supported AI application and design methodology initiatives.

Completed training with Telus International in AI annotation and graphic design, working on deliverables to support project needs.

Maharaja Ganga Singh University

Bachelor of Business Administration, Business Administration

2022 - 2024

Activities and societies: Led initiatives related to financial technology services; oversaw project execution and collaborated with teams to drive innovation.

Pursued a BBA in Business Administration, focusing on business and management fundamentals and project execution to support service improvement.