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Salmaan Ahmed

@salmaanahmed

I resolve backend issues and support clients through structured troubleshooting, data validation, and clear communication.

India

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What I'm looking for

I'm looking for a fast-paced, 24x7 client-facing role where I can troubleshoot issues, manage cases, communicate clearly with stakeholders, and apply my backend, data-validation, and relationship-management experience.

At Infosys, I diagnosed and resolved recurring backend issues for a US-based enterprise client, reducing repeat incidents by an estimated 25% through structured root-cause analysis.

I built and queried RESTful APIs in Java and MySQL to validate data and maintain integrity across integrated systems. I also worked directly with Agile teams and client stakeholders to turn business requirements into working solutions.

My client-facing experience includes high-volume outbound calling at BingEd, where I handled an estimated 50 customer calls weekly and created customer-facing content. I’ve also developed practical case-management and troubleshooting skills through Bloomberg, HubSpot, and EAB simulations.

I bring relationship-building experience from coordinating recruitment communication with 20+ prospective employers at Dibrugarh University. I communicate clearly across technical and non-technical audiences and stay methodical when resolving issues under pressure.

Experience

Work history, roles, and key accomplishments

Systems Engineer (Backend Developer)

Infosys

Jan 2022 - Feb 2024 (2 years 1 month)

Diagnosed and resolved recurring backend issues for a US-based enterprise client through structured root-cause analysis, reducing repeat incidents by an estimated 25%. Built and queried RESTful APIs in Java and MySQL to validate and maintain data integrity across integrated systems.

Java MySQL REST APIs Root Cause Analysis Data Validation Agile Stakeholder Management

Maintenance Engineer (Intern)

NENPL (ITC)

Sep 2021 - Dec 2021 (3 months)

Monitored equipment performance data and presented findings and recommendations to cross-functional stakeholders, translating technical detail into clear, business-relevant insights.

Data monitoring Technical Communication Presentation Skills Cross Functional Collaboration

Marketing, Sales & Content (Intern)

BingEd (Kazoop.app)

Nov 2020 - Mar 2021 (4 months)

Handled an estimated 50 outbound customer calls per week for an EdTech startup, practicing active listening, query handling, and clear verbal communication. Wrote 10+ customer-facing articles and social posts, reinforcing written communication and attention to messaging accuracy.

Outbound Calling Customer Service Written Communication Content Creation Social Media

Education

Degrees, certifications, and relevant coursework

Coursera

Guided Project, CRM Ticketing System

2026 - 2026

Completed a guided project on working with a ticketing system in HubSpot, including contacts, case/ticket management, and end-to-end resolution workflows.