Ajay Sachan

Establishing and maintaining strong relationships between cross-functional teams and with co-workers & clients. Measure service satisfaction levels and help clients understand the product and deliver satisfactory results. Managing and Developing a systematic process keeping in mind the development with organizational requirements and making the process smooth. Pitching and positioning new ideas fo

Working with Development team on Quality analysis of the online portal. Client handling and documentation of the process flow.

Designed strategic plan for CRM development to support future projects. Planned the operations for inbounds and supply for smooth operations. Handling client conversation understanding their requirements for smooth operations.

Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers. Researched product locations and if items were at a different facility, arranged for drop shipments. Escalated issues to the proper supervisors when standard processes were not effective. Resolved customer service issues using company processes and policies and provided updates to cus

Designed strategic plan for component development practices to support future projects. Working with client on call to understand their requirements and aligning the process accordingly. Streamlined and enhanced the corporate accounting and operations system. Aligned office departments and increased inter-department communication and data sharing. Handled team responsibilities for commissions and

Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers. Resolved customer service issues using company processes and policies and provided updates to customers. Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations. Resolved all customer complaints in a professiona