Kevin Galeano

As a Customer Success Virtual Assistant, I communicated with debtors to discuss outstanding balances, maintained records of client agreements, and evaluated financial situations to offer settlement solutions. I managed a virtual agenda for closed clients and coordinated with legal teams on escalated accounts.

In my role as Overseas Retail Manager, I led a team of over 10, achieving 120% of sales targets. I optimized visual merchandising and analyzed sales data to drive operational improvements, maintaining a high customer satisfaction score.

As a Virtual Management Specialist, I developed B2B relationships with executives, achieving a high conversion rate on platform integrations. I provided ongoing CRM support to enhance client satisfaction.

As an Overseas Senior Customer Representative, I engaged guests with product knowledge, driving a significant increase in repeat purchases. I built strong client relationships and consistently ranked as a top sales performer.

In my role as a Customer Service Representative, I managed driver documentation with accuracy and exceeded KPI targets. I optimized team efficiency and maintained a well-organized virtual agenda.

Bachelor of Arts in Media and Communication, focusing on the principles of media production, communication strategies, and the impact of media on society.