Open to opportunities

David Posada

@davidposada

Message

I lead data-driven sales teams to grow revenue, conversion, and customer loyalty.

Colombia

Message

What I'm looking for

I'm looking to lead sales and customer experience teams where I can use data-driven coaching, KPI management, and revenue strategies to improve conversion, retention, and sustainable business growth.

I've led sales, customer service, and technical support teams across Teleperformance, Foundever, Terrenos Houston, Concentrix, and Ventas y Servicios SA. My work combines performance coaching, KPI management, and customer-centric sales strategies.

At Foundever, I consistently exceeded sales quotas by 15–20%, increased team revenue by 18% through upselling and cross-selling, and improved repeat business by 12%. I also raised customer satisfaction by 15% and improved underperforming agents' KPIs by 25% through focused coaching.

In my current Teleperformance work supporting Airbnb and Google programs, I use Salesforce, Okta, Gong, Tableau, and Google BI to improve pipeline conversion, revenue growth, and team performance across North American markets.

I'm motivated by turning service challenges into business opportunities, developing people through practical feedback, and building sustainable revenue growth through strong client relationships.

Experience

Work history, roles, and key accomplishments

Sales Supervisor

Teleperformance

Apr 2026 - Jun 2026 (2 months)

Led data-driven sales strategies and managed sales performance across Airbnb and Google programs. Utilized Salesforce, Okta, Gong, Tableau, and Google BI to track performance and drive operational decisions.

Salesforce Okta Gong Tableau Sales Coaching KPI Management Cold Calling Lead Management Quality Assurance

Coach – Sales Supervisor

Terrenos Houston

Nov 2025 - Apr 2026 (5 months)

Coached and supervised sales and appointment-setting agents to improve performance consistency. Increased sales conversion rate by 5% through targeted coaching and objection-handling strategies.

Sales Coaching Objection Handling Appointment Scheduling Lead Qualification

Sales and Technical Support Supervisor

Foundever

Nov 2017 - Aug 2025 (7 years 9 months)

Exceeded sales quotas by 15-20% consistently and increased team revenue by 18% through upselling and cross-selling. Designed and delivered sales coaching sessions, improving KPIs of underperforming agents by 25%.

Sales Leadership Upselling Cross Selling Customer Retention Sales Coaching KPIs Technical Troubleshooting Escalation Management

Customer Service Representative

Ventas y Servicios SA

Sep 2017 - Oct 2017 (1 month)

Resolved customer complaints empathetically, increasing loyalty and repeat business by 10%. Improved first-contact resolution by 12%, enhancing overall customer experience.

Customer Service Complaint Resolution First Contact Resolutions Customer Loyalty Escalation Handling

Sales Associate

Concentrix

Jan 2017 - Sep 2017 (8 months)

Consistently achieved 100%+ of monthly sales quotas, ranking among top performers. Generated a 15% increase in revenue through suggestive selling and personalized recommendations.

Sales Quota Achievement Suggestive Selling Customer Experience Revenue Generation