Looking for a job

Victor Figueroa

@victorfigueroa1

BPO / Sales Manager at BLUE PRINT STRATEGY, supporting call center operations and coaching representatives on sales and retention.

Colombia

Message

What I'm looking for

I’m seeking remote opportunities with U.S. companies in customer service, sales, retention, BPO operations, or customer service management.

At BLUE PRINT STRATEGY, I lead day-to-day call center operations and support team performance in a sales-focused environment. I coach representatives on customer communication, sales, retention, and process adherence.

At AMAZON and SERVICE PLUS, I supported customer service, sales, and retention, handling customer needs and helping maintain performance standards and daily operational goals. I’m seeking remote opportunities with U.S. companies in customer service, sales, retention, BPO operations, or customer service management.

Experience

Work history, roles, and key accomplishments

Current

BPO / Sales Manager

Current

Blue Print Strategy

Jan 2026 - Present (9 months)

Lead day-to-day call center operations and support team performance in a sales-focused environment. Coach representatives on customer communication, sales performance, retention, and process adherence.

BPO Operations Call Center Operations Team Leadership Coaching Sales Retention CRM Performance Management Remote Team Management

Customer Service / Sales Operations

Amazon

Jan 2023 - Dec 2025 (2 years 11 months)

Supported customers in a high-volume service environment while maintaining professional communication and problem resolution. Handled customer needs, account questions, and service issues while following company procedures.

Customer Service Sales CRM problem resolution Communication Skills Case Management

Sales Agent / Customer Service / Retention / Team Leadership

Service Plus

Jan 2019 - Dec 2022 (3 years 11 months)

Provided customer service, sales, and retention support in a call center environment. Built strong customer relationships through active listening, problem solving, and persuasive communication.

Customer Service Sales Retention Call Center Active Listening Problem Solving Objection Handling Team Leadership