Charlene Coleman

As a results-oriented customer service professional with 13 years of experience, I have consistently met customer service satisfaction goals and exceeded expectations. With a strong track record of meeting and exceeding goals, I am efficient, accuracy-driven, and successful at delivering key clerical support to internal customers, vendors, and other stakeholders.

I have demonstrated success in analytical problem-solving and boosting operational efficiency. My experience as an Independent Life Insurance Agent and Multi-site Scheduling Coordinator has honed my skills in building relationships, providing coverage option information, and developing daily work schedules. I am a top performer with a consistent track record of meeting and exceeding goals.

I hold a Bachelor's degree in Business Management from the University of Phoenix and an Associate degree in Business Administration from Robert Morris College. I am licensed in Health and Life Insurance and proficient in MS Office, Virtualization, and Scheduling.