Renato Zevallos
@renatozevallos
Customer service and administrative support expert with extensive experience.
PeruWhat I'm looking for
With extensive experience in customer service and administrative support, I pride myself on my ability to connect with clients and provide exceptional service. My career has spanned various roles, including Call Center Advisor and Administrative Assistant, where I have honed my skills in lead management, communication, and problem-solving.
Throughout my tenure at companies like Abril Grupo Inmobiliario and La Rosa Realty Internacional, I have demonstrated a strong commitment to understanding customer needs and delivering tailored solutions. My proactive approach and attention to detail have allowed me to excel in fast-paced environments, ensuring that all customer inquiries are addressed promptly and effectively.
I am passionate about fostering positive relationships with clients and colleagues alike, and I continuously seek opportunities for professional growth. My goal is to leverage my skills in a dynamic organization where I can contribute to team success and enhance customer satisfaction.
Experience
Work history, roles, and key accomplishments
Bilingual Customer Service Representative
Paricus LLC
Aug 2023 - May 2024 (9 months)
Provided customer support, analyzed customer situations, and assisted with application processes. Managed outbound calls and escalated cases as needed.
Bilingual Customer Service Representative
Teleperformance
May 2023 - Aug 2023 (3 months)
Addressed customer issues, assisted with reservations, and provided technical support for the Turo platform. Handled billing inquiries and payment processing.
Administrative Assistant/Virtual Manager
La Rosa Realty Internacional
Jan 2022 - Jan 2023 (1 year)
Provided administrative support across departments, organized virtual meetings, managed Google Calendar, and assisted real estate agents with their needs.
Call Center Advisor
Avitar Grupo Inmobiliario
Sep 2020 - May 2021 (8 months)
Managed customer inquiries through digital channels, entered leads into the system, and handled follow-ups via email and WhatsApp. Utilized Hubspot CRM for lead management.
Call Center Advisor
Brío - Inteligencia Inmobiliaria
May 2020 - Sep 2020 (4 months)
Responsible for filtering prospects, classifying leads, and contacting potential clients through various channels. Managed daily reports and demonstrated proactive communication.
Call Center Advisor
Abril Grupo Inmobiliario
May 2019 - Jan 2020 (8 months)
Filtered prospects, contacted and interviewed potential clients, and classified leads by Buyer Persona. Provided daily lead reports and supported the Call Center Coordinator.
Education
Degrees, certifications, and relevant coursework
San Martin de Porres University
Incomplete University Degree, Law
2016 - 2017
Completed coursework in Law, gaining insights into legal principles and customer service within the legal framework.
Michel Duclerq
High School Diploma
2011 - 2015
Graduated from high school with a focus on developing foundational skills for further education and career opportunities.
Availability
Location
PeruAuthorized to work in
Job categories
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