Marlon Patilla
@marlonpatilla
Customer Service Agent at Fanatics supporting customers with orders, payments and refunds; earned 16 positive CSAT ratings and zero negative ratings.
PeruWhat I'm looking for
At Fanatics, I support customers by phone, live chat and email with delayed orders, payments, refunds and coupon-code issues. In one month, I received 16 positive CSAT ratings and zero negative ratings.
Previously, as a Customer Service Specialist at Concentrix supporting Remitly, I handled 80+ daily interactions and managed transaction inquiries and follow-ups in Salesforce. I also reviewed KYC documents and validated customer data.
Experience
Work history, roles, and key accomplishments
Assist customers via phone, live chat and email with delayed orders, payments, refunds and coupon-code issues. Use Salesforce CRM, Slack and Google Sheets to document cases and support communication.
Handled 80+ daily interactions across phone, email and chat in a high-volume financial services environment. Investigated transaction-related inquiries, recorded case details and managed customer follow-ups in Salesforce.
Guest Services & Rental Technician
Ober Mountain Resort
Dec 2024 - Apr 2025 (4 months)
Assisted guests in English with service requests and rental equipment in a high-volume, guest-facing setting.
Responded to healthcare inquiries and recorded accurate case information and follow-ups using CRM systems. Handled confidential member information in accordance with HIPAA-related procedures.
Reviewed accounts, addressed customer concerns and documented follow-ups in a retention-focused role.
Server / Host
501 on Main
Dec 2022 - Apr 2023 (4 months)
Provided English-language service and coordinated guest needs with restaurant team members.
Education
Degrees, certifications, and relevant coursework
Universidad Tecnológica del Perú
Bachelor's degree, Marketing & Administration
Currently pursuing a degree in Marketing and Administration at Universidad Tecnológica del Perú.
Tech stack
Software and tools used professionally
Availability
Location
PeruAuthorized to work in
Salary expectations
Interested in hiring Marlon?
You can contact Marlon and 90k+ other talented remote workers on Himalayas.
Message MarlonGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
