Jhonnatan Bracho

Handled over 80 daily customer interactions, achieving a 95% satisfaction rate. Consistently exceeded sales goals by 15% across multiple campaign cycles.

Provided quality customer support and sales services in both English and Spanish. Consistently ranked among the top-3 performers monthly.

Trained over 80 agents on bilingual call procedures, receiving positive feedback. Achieved a 98% accuracy rate in service handling and managed complex customer inquiries via phone and email.

Supervised a team of over 100 agents, monitoring key performance metrics. Successfully improved underperformers’ KPIs by 20% and implemented a reward system to boost team motivation.

Managed Spanish-language support operations, including training new hires and supervising daily activities. Led bilingual sales calls, contributing to a 25% increase in conversion rates.

Sold products and services to both new and returning customers. Was recognized for demonstrating strong upselling techniques and closing skills.

Completed a comprehensive program focusing on the study of multiple languages and cultures. Developed strong linguistic skills, cross-cultural communication abilities, and analytical thinking.