Open to opportunities

Ismael Simeón

@ismaelsimeon

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Support Agent focused on customer success through clear communication and fast issue resolution.

Peru

Message

What I'm looking for

I want to work where I can handle customer needs end-to-end—phone, chat, and email—resolve issues quickly, collaborate in a team, and keep growing through new responsibilities in a dynamic environment.

I’m a Support Agent who brings strong organization, communication, and problem-solving to a dynamic environment. My goal is to support the company’s success while continuing to develop professionally through new challenges.

From May–December (2024) to January–present (2026), I provided customer support for a car rental platform. I handled queries, managed reservations, supported modifications and cancellations, and resolved incidents to ensure a satisfactory experience via phone, chat, and email.

Alongside support work, I build dependable operational discipline through education in Financial Administration and seminars including troubleshooting, hybrid team management, efficient chat support, touch typing, OKRs in the banking sector, organization and time management, and rapid learning capability.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Agent

Current

Teleperformance

May 2024 - Present (2 years 2 months)

Provided phone customer support for a car rental platform, handling inquiries, managing reservations, and resolving incidents to ensure a satisfactory customer experience. Currently supports a fundraising platform via chats and emails, sorting requests related to funds and donations and resolving related issues.

Customer Support Phone Support Chat Support Email Support Reservation Management Incident resolution Troubleshooting Complaint Resolution Data Entry

Education

Degrees, certifications, and relevant coursework

ICPNA

English

2023 - 2025

Grade: C1

Studied English at ICPNA from October 2023 to November 2025, reaching a C1 level.

CEPEBAN

Financial Administration (4th term), Financial Administration

2022 - 2023

Activities and societies: Seminars: Effective communication; Troubleshooting; Hybrid Team Management; Storytelling for Personal Branding; Organization and time management; OKRs in the Banking Sector; Efficient chat support; touch typing.

Completed Financial Administration (4th term) at CEPEBAN from July 2022 to August 2023. Took related seminars in areas such as troubleshooting, hybrid team management, and OKRs in the banking sector.