Looking for a job

Kamila Rodriguez

@kamilarodriguez

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I support customers across fintech, healthcare, and social media in English, Spanish, and Portuguese.

Peru

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What I'm looking for

I'm looking for a customer support role where I can use English, Spanish, and Portuguese to resolve complex customer issues across phone, chat, email, or back-office channels, while contributing to quality and team performance.

I've provided bilingual customer support at Concentrix across phone, chat, and back-office channels, assisting with transactions, account issues, and security concerns in English.

I also handled complex healthcare inquiries, including insurance and claims-related cases, while maintaining quality in high-volume support environments.

At Majorel, I managed email inquiries in Spanish, English, and Portuguese for a major social media platform, resolving account issues and user concerns accurately.

Previously, I led a sales team of seven, managing recruitment and training, organizing weekly meetings, and tracking performance.

Experience

Work history, roles, and key accomplishments

Bilingual Customer Support I

Concentrix

Jan 2025 - Jan 2026 (1 year)

Provided support via phone, chat, and back office in English. Assisted with transactions, account issues, and security concerns.

Customer Support Phone Support Live Chat Back Office English

UHC Customer Support

Concentrix

Jan 2024 - Jan 2025 (1 year)

Handled complex healthcare inquiries in English. Managed insurance and claims-related cases.

Customer Support Healthcare Insurance Claims English

Live Chat Support

Majorel

Jan 2024 - Dec 2024 (11 months)

Managed customer inquiries via email in Spanish, English, and Portuguese for a major social media platform. Resolved account issues and user concerns while maintaining quality and accuracy.

Customer Support Email Support Spanish English Portuguese Social Media