Open to opportunities

Angel Polo

@angelpolo

Message

I resolve high-volume customer issues and drive bookings through bilingual U.S. customer support.

Peru

Message

What I'm looking for

I'm looking for a customer support or customer experience role where I can resolve complex customer issues, deliver clear bilingual support, work with modern CRM tools, and contribute to customer satisfaction and business results.

I've supported U.S.-based customers for Marriott International through Teleperformance Peru, handling 50+ inbound voice interactions daily across reservations, payments, account questions, cancellations, and service issues.

I maintained approximately 91% CSAT while achieving 40%+ booking conversion against a 32% team average and 13%+ Marriott Bonvoy enrollment against a 6% team benchmark. I use clear, empathetic communication to resolve issues, document interactions, and escalate complex cases.

I've also supported Verizon customers in English and Spanish with billing, accounts, mobile devices, wireless plans, upgrades, retention, and sales. I work confidently across Salesforce, NICE CXone, Empower, and other fast-paced support systems.

Experience

Work history, roles, and key accomplishments

Customer Support & Customer Experience Specialist

Teleperformance Peru

Oct 2025 - Mar 2026 (5 months)

Managed 50+ inbound voice interactions per day for U.S. Marriott customers, resolving reservations, modifications, cancellations, payments, account questions, and service-related inquiries. Maintained approximately 91% CSAT through clear communication, empathy, and efficient issue resolution.