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Phoenix Z

@phoenixz

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Senior project manager driving operations, marketing, and brand programs with measurable impact.

United States

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What I'm looking for

I seek senior program or operations roles where I can lead cross-functional teams, optimize processes, manage vendor/agency partners, and deliver measurable growth and compliance-driven results.

I am a senior project manager with eight years leading enterprise programs across operations, marketing, brand rollouts, and creative production, plus six years in financial services. I build operational systems, design governance frameworks, and coordinate cross-functional and vendor teams to deliver measurable business results.

At Indigo Slate I secured $3.2M in contract renewals (100% retention), generated 2M web visits and 1.1M downloads, prevented a $1.2M client loss and stabilized a delayed program to secure a $2M renewal. I increased operational transparency 60% and team productivity 20% by creating tracking systems and real-time dashboards across concurrent workstreams.

I have led brand unification, US market rebranding, and regulated-industry campaigns (insurance, financial services, safety certification), managed multi-jurisdiction compliance workflows, and directed distributed teams across multiple countries. I seek roles where I can apply program management, creative production oversight, and cross-functional leadership to drive growth and operational excellence.

Experience

Work history, roles, and key accomplishments

Senior Production Manager

VML (WPP)

Sep 2025 - Dec 2025 (3 months)

Managed a $2.6M creative production program delivering 200+ assets across six channels, reducing approval delays 30% and cutting production time 30% by streamlining workflows and vendor evaluation. Coordinated cross-country teams and 10+ Microsoft stakeholders to improve project velocity and client satisfaction.

Creative Production Vendor Management Multi channel Marketing Localization Risk Mitigation Production Planning

Senior Operations Manager

Indigo Slate

Jul 2021 - Jul 2025 (4 years)

Led enterprise creative, marketing, and operations programs for regulated clients, securing $3.2M in renewals (100% retention) and delivering campaigns that generated 2M web visits and 1.1M downloads while improving retention 13%. Rebuilt operational infrastructure to rescue a delayed program, preventing $1.2M loss and stabilizing delivery across multi-country workstreams.

Program Management Marketing Operations Creative Production & Compliance Go To Market Dashboarding Stakeholder Management

Marketing Program Manager

Monster Pony Marketing

Dec 2015 - Dec 2021 (6 years)

Delivered freelance marketing programs that achieved 200% lead generation increases and sustained 56% email open rates, and launched a podcast reaching the top 40th percentile.

Email Marketing Lead Generation Content Production Podcast Launch Creative Direction

Growth Marketing Manager

YOSS (Adecco Group)

Dec 2018 - Apr 2020 (1 year 4 months)

Led US market entry for a French tech brand, achieving 300% web traffic growth and 200% sign-up increase in month one and improving marketing operations efficiency 50% by integrating Salesforce and HubSpot. Coordinated agencies and internal teams to maintain brand consistency under tight timelines.

Growth Marketing GTM Strategy Salesforce HubSpot Agency Management Campaign Execution Analytics

Digital Strategy & Operations Manager

Waldron

Jan 2017 - Jan 2018 (1 year)

Streamlined proposal workflows 20%, integrated HubSpot and Salesforce CRM, and drove 20% web traffic growth by optimizing digital operations and marketing processes.

Digital Strategy CRM HubSpot Salesforce Process Improvement Proposal Management Web Analytics

Experiential Operations Director

Experi / Orbridge

Jun 2013 - Jul 2015 (2 years 1 month)

Led wilderness expedition operations for Alaska programs, achieving 95%+ guest satisfaction, a 100% safety record, and generating $145K revenue while developing new Chinese luxury travel market entry.

Operations Management Safety Compliance Client Experience Revenue Generation Logistics Team Leadership

Assistant Vice President

HSBC

Jan 2006 - Jan 2012 (6 years)

Managed corporate banking client relationships across multiple jurisdictions, conducting financial analysis, risk assessment, and compliance workflows to retain clients and identify upsell opportunities. Coordinated sales and business development across two offices to drive client growth.

Client Relationship Management Financial Analysis & Compliance Risk Assessment Account Management Stakeholder Management

Education

Degrees, certifications, and relevant coursework

University of Washington, Foster School of Business

Master of Business Administration, Marketing & Finance

Completed an MBA with a focus on marketing and finance, emphasizing strategic marketing, financial analysis, and go-to-market execution.

Acadia University

Bachelor of Business Administration, Marketing Strategy & E-Commerce

Completed a Bachelor of Business Administration with concentration in marketing strategy and e-commerce, focusing on digital marketing and commerce platforms.