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Phil Dennis

@phildennis

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IT support technician at DCYF who supports statewide offices and maintains secure, reliable systems.

United States

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At DCYF, I provide desktop support to offices statewide, troubleshoot hardware and software issues, and install and configure systems. I also support WebEx Boards, Zoom, and Teams videoconferencing equipment.

I help keep DCYF systems secure by following agency security requirements, monitoring for unauthorized network access, and working with IT security on breach or malware notifications.

At RNDC, I provided onsite and remote support to office, sales, and warehouse staff across Oregon, Washington, and Idaho. I troubleshot Windows and Apple devices, Office 365, Intune, network issues, and warehouse scanners and printers.

Earlier, I supported customers and technology teams at Fitness International, LLC, PapaMurphy’s Inc., ThinkTank IT, and Clark College. My work included workstation deployments, network support, server administration, and maintaining classroom and lab computers.

Experience

Work history, roles, and key accomplishments

Current

IT Customer Service – Journey

Current

DCYF (Department of Children, Youth, and Families)

Jul 2024 - Present (2 years 3 months)

Provides desktop support and implements, configures, and installs systems and software for DCYF offices statewide. Trains staff on compliance and collaborates with IT security on breaches and network access.

Windows 11 Microsoft Office Webex Board Administration Zoom Microsoft Teams Video Conferencing Hardware installation Software Installation Network Security Backup Shadow Copies Technical Documentation

Technical System Administrator I

RNDC

Sep 2022 - Jul 2025 (2 years 10 months)

Provided advanced technical and desktop support for office, sales, and warehouse staff across Oregon, Washington, and Idaho. Maintained local servers, performed network troubleshooting, and managed service requests in ServiceNow.

Windows Apple OS Office 365 Intune ServiceNow DHCP DNS File And Print Servers Rack Management Cable Running Workstation Deployment And Configuration hardware troubleshooting

District Advanced Support Technician

Fitness International, LLC

Apr 2022 - Sep 2022 (5 months)

Provided advanced technical support on-site and remotely, troubleshooting hardware, Windows OS, Office 365, and network/WiFi outages. Managed service requests, performed installs and moves, and coordinated hardware disposition.

Windows Office 365 Network Troubleshooting WiFi Hardware Configuration Service Request Management Emergency Communications

Store Support Specialist

Papa Murphy's Inc.

Feb 2022 - Apr 2022 (2 months)

Provided remote technical support for corporate and franchise stores, troubleshooting network, internet, WiFi, POS terminals, and firewalls. Coordinated with ISPs and ensured compliance with company technology policies.

Remote Support Network Troubleshooting WiFi POS systems Firewalls ISP coordination Windows Environment Proprietary Software

Owner / Operator

Mackie's Food Truck

Jan 2017 - Apr 2022 (5 years 3 months)

Prepared food, provided customer service, maintained equipment, coordinated logistics and inventory, ensured compliance with regulations, and handled marketing and social media.

Food Preparation Customer Service Equipment Maintenance Logistics Inventory Management Compliance Marketing Google Applications Social Media

Customer Service Representative

Amazon

Oct 2021 - Feb 2022 (4 months)

Provided support for Amazon customers over the phone in a remote work environment, addressing questions and resolving issues about accounts, orders, shipments, and products.

Customer Service Remote Support Account Management Order Management

Tech II/ Dispatcher

ThinkTank IT

Jun 2014 - Sep 2016 (2 years 3 months)

Provided technical support in person, remote, and by phone, configuring and maintaining hardware, networks, hypervisors, and servers. Managed email exchange servers and coordinated logistics and project management.

Technical Support Hardware Configuration Network Configuration Hyper V VMWare Server Backup Google Applications Windows SQL IIS Exchange Server Outlook Web Accounts Web Filtering Project Management Training Documentation Workflow Development

ITSS III

Clark College

Aug 2000 - Jun 2014 (13 years 10 months)

Maintained classroom and lab computers (PC and Mac), provided technician and student training, troubleshot equipment and networks, and managed Hyper-V and VMware servers. Installed and configured SQL and IIS servers and updated Active Directory.