Jesse Gardner
@jessegardner
I deliver network, desktop, and hardware support across Windows, macOS, enterprise devices, and IT service environments.
United StatesWhat I'm looking for
I've supported IT environments at Smith+Nephew, Williams Sonoma, Herbalife, Emerson, and DHS USCIS, handling Windows imaging, Active Directory, ServiceNow tickets, network connectivity, device deployment, and hardware break-fix. I keep desktops, laptops, printers, RF scanners, and network-connected systems operating with minimal interruption.
Over more than two decades with Shelby County Schools, I led a 10-person team supporting up to nine schools and more than 3,000 computers across Mac and PC environments. My background also includes mainframe operations, ITIL coursework, Apple repair certification, Dell and HP desktop support, and military intelligence systems support.
Experience
Work history, roles, and key accomplishments
Break/Fix Technician
Field Solutions Technology
Nov 2013 - Present (12 years 9 months)
Maintained CPU functionality and performed break/fix on hundreds of PCs, laptops, and peripherals. Provided network assistance, server connectivity, and security updates.
Provided IT support including Active Directory management, Windows 10 imaging, and network maintenance for LAN, WAN, and cloud systems. Utilized ServiceNow for asset management and ticket resolution.
Provided PC/laptop hardware and software support, including imaging and configuration in a Windows environment. Managed network server cables, printers, and AS400/PKMS print queues.
Provided on-site and remote support for Windows/PC hardware and software in a warehouse environment. Resolved printing issues and relocated computer equipment ensuring connectivity.
On-site Independent Information Support Technician
Apr 2015 - Sep 2019 (4 years 5 months)
Provided break-fix and troubleshooting for IT equipment, managed static IP connectivity and imaging for 75-125 Dell desktops/laptops. Maintained RF scanners and Zebra printers.
Computer Deployment Contractor
ABBTECH Professional Resources
Jun 2014 - Sep 2018 (4 years 3 months)
Deployed and configured PC laptops/desktops and peripherals for the Department of Homeland Security. Performed Windows software installations and verified network connectivity.
Desktop Migration GIS Contractor
Nesco Resource
Jan 2014 - Apr 2014 (3 months)
Deployed Windows 7 to replace Windows XP, installed security software, and set up network functionality for end users. Managed data transfer and recovery.
Instructional Technology Support / Project Lead
Shelby County School Systems
May 1992 - Jun 2013 (21 years 1 month)
Led a team of 10 providing network, email, hardware, and software support for teachers and staff across 9 schools. Managed Apple OSX installations, migrations, and maintenance.
Help Desk Specialist/Software & Hardware Cert.
Shelby County School System
Oct 2006 - Jun 2012 (5 years 8 months)
Provided help desk support for over 3,000 computers, troubleshooting and repairing Mac and PC hardware and software. Maintained HP, Dell, and Lexmark printers.
Senior/Lead Computer Operator
Shelby County School System
May 1992 - Oct 2006 (14 years 5 months)
Coordinated reports, printing of grade cards, transcripts, and payroll checks. Provided system support using Unisys Clear Path NX and A-14 Series systems.
Provided on-site support for new software and operating systems, performed daily backups, and used Honeywell DPS-7 and IBM AS/400 systems. Stored accounting data and printed reports.
Maintained and manipulated computer hardware systems on the USS Independence (CV62) using classified database software. Provided system support and liaised with officers and pilots.
Education
Degrees, certifications, and relevant coursework
Bishop College
Bachelor of Science, Computer Science
1976 - 1978
Grade: 3.4
Completed two years towards a Bachelor of Science in Computer Science, gaining experience with mainframe systems and programming languages.
New Horizon Computer Learning Center
CompTIA A+ Certification, Information Technology
Completed CompTIA A+ course.
Naval Military Training School
Information Technology Specialist Certification, Information Technology
Completed Class A and C School for Information Technology Specialist, and earned honors as a Naval Intelligence Programmer Specialist.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
Interested in hiring Jesse?
You can contact Jesse and 90k+ other talented remote workers on Himalayas.
Message JesseGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
