Open to opportunities

Personna Hanford

@personnahanford

System Administrator at RedHelm who administered Windows servers and Active Directory and resolved Tier 2 and Tier 3 incidents.

United States

Message

At RedHelm, I administered Windows server environments, managed Active Directory, and provided Tier 2 and Tier 3 support for infrastructure, applications, and network incidents. I also assisted with access control and system hardening initiatives.

At Whitecap, I delivered onsite and remote support, installed and configured enterprise devices, and administered the Zoom enterprise environment. Earlier, I supported store systems and POS infrastructure at Aaron’s, Inc., and monitored network performance at Comcast XOC.

Experience

Work history, roles, and key accomplishments

Current

Communication Specialist

Current

Cardinal Health

Apr 2026 - Present (7 months)

Developed and implemented internal and external communication strategies to support organizational goals and increase audience engagement. Created, edited, and distributed communication materials including newsletters, emails, press releases, website content, and social media posts.

Communication Strategy Content Creation Stakeholder Management Change Management Event Planning

System Administrator

RedHelm

Jul 2023 - Mar 2026 (2 years 8 months)

Administered Windows server environments including patch management, system updates, monitoring, and performance optimization. Managed Active Directory including user provisioning, permissions management, and Group Policy configuration.

Windows Server Administration Active Directory Group Policy Patch Management System Monitoring Troubleshooting ITIL Security Best Practices

Field Service Technician / Level 2 IT Support

Whitecap

Jul 2021 - Jan 2023 (1 year 6 months)

Delivered onsite and remote technical support for enterprise users across hardware, software, and network systems. Installed and configured workstations, printers, and enterprise devices across multiple locations.

Hardware Support Software support Network Troubleshooting Zoom Administration Freshservice Deployment

IT Infrastructure Support

Randstad Technologies

Aug 2020 - Jan 2021 (5 months)

Provided help desk and infrastructure support including password resets, printer troubleshooting, and drive mapping. Supported enterprise hardware, applications, and endpoint devices using Ivanti ticketing system.

Help Desk Password Resets Printer Troubleshooting Drive Mapping and Network Resource Access Ivanti Mobile Device Management

IT Customer Support Specialist

Aaron's, Inc.

Aug 2017 - Jul 2020 (2 years 11 months)

Provided technical support for store systems, POS infrastructure, and internal applications. Managed incidents and service requests through ServiceNow ticketing system.

ServiceNow Cisco Meraki VoIP SQL Retail Systems Incident Management

Technical Support Specialist

Comcast XOC

Apr 2017 - Aug 2017 (4 months)

Monitored network performance and identified service disruptions. Assisted engineering teams with network troubleshooting and root cause analysis.

Network Monitoring Troubleshooting Root Cause Analysis Outage Response

Education

Degrees, certifications, and relevant coursework

Atlanta Metropolitan State College

Information Technology Training Program, Information Technology

Completed an Information Technology training program through Year Up, focusing on technical tools and platforms including Active Directory, Microsoft Azure, and PowerShell.