Open to opportunities

Robert Stanton

@robertstanton

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Experienced IT systems administrator and support specialist focused on reliable operations.

United States

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What I'm looking for

I seek hands-on IT roles where I can lead systems administration, network projects, and support efforts within collaborative teams that value documentation, reliability, and user-focused improvements.

I am an experienced IT systems administrator and hands-on support specialist with a broad hardware and software background across Windows, macOS, Linux/UNIX and enterprise platforms. I have led teams, managed migrations and upgrades, administered servers and networks, and delivered troubleshooting, security and end-user training for corporate and small-business environments.

My achievements include directing IT operations for clinical and enterprise environments, leading project teams to upgrade time-clock and SD-WAN networks, expanding a consulting practice serving 100+ clients, and driving improvements in system availability, documentation and user experience through training and QA testing.

Experience

Work history, roles, and key accomplishments

Current

PC Specialist

Current

A PC Specialist

Mar 2005 - Present (20 years 9 months)

Provide comprehensive IT services including networking, server support, data recovery, cybersecurity, and end-user training to 100+ Windows and macOS clients; expanded 2024 services to include website and app QA testing and AI rating.

Windows MacOS Networking data recovery Cybersecurity Servers QA Testing Remote Support

Technical Support Specialist

Dentons

Jan 2024 - Mar 2025 (1 year 2 months)

Provided technical support for office and remote users, resolving PC, peripheral, mobile and network issues and acted as SME on firm-wide software while supporting level 2 team improvements.

Windows Office 365 Active Directory VoIP Networking Remote Support Desktop Support Troubleshooting

Senior Project and Team Lead

EHI

Aug 2022 - Aug 2023 (1 year)

Led field technicians and projects migrating legacy UNIX systems and upgrading network infrastructure (routers, switches, access points), including SD-WAN deployments and Kronos-to-Ceridian timeclock migrations.

Project Management SD WAN Cisco Meraki Team Leadership Documentation

Senior IT Administrator

Aviation Technical Services

Oct 2021 - Jun 2022 (8 months)

Supported employees and vendors across locations with server and desktop administration (Windows Server 2018, O365, Active Directory), networking, VoIP, security camera systems and web/DevOps tasks.

Windows Server Active Directory Office 365 Networking VoIP Remote Support DevOps Security

Desktop Support Technician

TTEC

Oct 2019 - Dec 2020 (1 year 2 months)

Managed an 8-person technician team supporting the US Census project with secure onsite desktop support, Citrix/Cisco phone systems, Office 365, and device deployments while improving team processes.

Desktop Support Team Leadership Citrix Cisco Office 365 Ticketing Onsite Support

Tech Support Rep II

Dish TV and Services

Jul 2017 - Sep 2019 (2 years 2 months)

Delivered telephone-based technical and customer support for Dish products, led team training and testing of new devices, and consistently exceeded performance metrics (reaching 110% of goals).

Customer Support Oracle SharePoint Office 365 Troubleshooting Training Metrics

Director of IT

Heartland Health Laboratory

May 2016 - May 2017 (1 year)

Maintained and upgraded 12 physical and 6 virtual servers, implemented VMware ESXi and SonicWALL firewalls, architected EMR integration (PointClickCare) and optimized SQL Server-based lab systems for billing and reporting.

VMware ESXi SQL Server Server Administration Google Workspace

Education

Degrees, certifications, and relevant coursework

Johnson County Community College

Continuing Education / Certificate, Information Technology

Completed coursework and training through Johnson County Community College and related local workforce programs focused on IT fundamentals and professional development.