At Oneida-Herkimer-Madison BOCES, I provided day-to-day technical support to faculty and staff, resolving hardware, software, printer, and endpoint issues. I also installed and maintained devices, operating systems, and software across school departments and satellite offices.
At EJA Services, I supported computers, printers, and mobile devices for business operations. I resolved Wi-Fi and VPN connectivity issues and implemented secure data-backup solutions for company information.
Working with an AT&T Mobility small-business representative at EJA Services, I helped implement a mobile workforce solution for delivery drivers and movers. It included electronic work orders, vehicle tracking, mobile timekeeping, and delivery of upcoming job assignments to employees in the field.
At Western Governors University, I explained technical concepts and helped students prepare for IT and cybersecurity exams and coursework. I'm pursuing a B.S. in Cybersecurity and Information Assurance at Western Governors University, alongside certifications including Security+, Network+, A+, and SSCP.
