Scott Jessee

Provided technical support for Windows clients in fabrication plants, engineered desktop controllers, and managed software licensing and product key distribution.

Resolved client Wi-Fi issues across campuses, partnered with networking to diagnose connectivity problems, and executed Wi-Fi site surveys.

Executed forensic imaging on computers, prepared and imaged approximately 2500 computers for a hospital, and replaced hard drives and extracted memory from approximately 800 computers.

Provided support for 120 employees on computer, network, and phone systems, administered Office 365 and Windows accounts, and led a project to recover BitLocker keys.

Scheduled and coordinated a team of 4-6 technicians for computer refreshes, analyzed data to identify refresh candidates, and managed software installations using SCCM and Intune.

Leveraged SCCM for software compliance and deployment, developed PowerShell scripts, and provided deskside, remote, and phone support using Dameware.

Contributed to a 3-person desktop support team for 500 employees across 15 locations, assisted in developing SCCM policies, and facilitated migration from MS Office 2016 to Office 365.

Delivered tier 2 support for the Financial Department, consulted with clients on hardware/software needs, and established framework for deploying SCCM packages enterprise-wide.

Maintained over 200 desktops and laptops, provided hardware and software support for 6+ locations, and developed training materials for staff on various software packages.

Pursued a Bachelor of Science in International Marketing with additional coursework in Computer Science.