Looking for a job

Eric Louis Romero

@ericlouisr

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I support end users, cloud migrations, and secure IT operations across enterprise environments.

United States

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What I'm looking for

I'm looking to contribute my end-user support, troubleshooting, cloud migration, and cybersecurity knowledge to a dynamic team where I can continue learning new systems and deliver positive outcomes.

I'm currently supporting end users at Zwift, Inc., where I install, configure, and troubleshoot hardware and software while resolving network connectivity issues and managing IT assets.

I've contributed to Zwift's AD-to-Azure migration by creating user migration instructions, supporting Google Drive adoption, and documenting machine reimaging processes. I also helped streamline zero-touch onboarding through SOP development and HR training.

Previously, I provided first-line hardware, software, network, and remote-user support at Civic Financial Services and Taco Bell Corporate. My work included account and access management, asset inventory, incident tracking, and knowledge-base contributions.

I'm driven by cybersecurity, troubleshooting complex technology challenges, and learning new systems. My background in customer service management also helps me deliver clear, dependable support to users and teams.

Experience

Work history, roles, and key accomplishments

Current

Desktop Support Specialist

Current

Zwift, Inc.

May 2023 - Present (3 years 4 months)

Provides technical assistance and support to end-users, including hardware/software installation and troubleshooting, network support, user training, inventory management, and security awareness.

Hardware Support Software support Network Support Troubleshooting Inventory Management Security Awareness Documentation

Helpdesk Technician I

Civic Financial Services

May 2022 - Apr 2023 (11 months)

Provided first-line technical support to internal and remote users, resolving hardware, software, and network issues. Managed user accounts, maintained IT inventory, and implemented proactive troubleshooting.

Technical Support Troubleshooting Hardware Software Network Connectivity User Account Management Inventory Management

Service Desk Analyst Level 1

Taco Bell Corporate

Feb 2022 - Apr 2022 (2 months)

Provided first-line technical support to corporate employees, diagnosing and resolving hardware, software, and network issues. Logged and tracked incidents, maintained a knowledge base, and escalated complex issues.

Technical Support Troubleshooting Incident Management Customer Service Knowledge Base

Head Server/Customer Service Manager

The Loft Hawaiian Restaurant

Jul 2013 - Feb 2022 (8 years 7 months)

Oversaw front-of-house operations, leading and supervising a team of servers, bussers, and hosts. Ensured exceptional customer service, managed scheduling, and provided staff training.

Team Leadership Customer Service Staff Scheduling Training Operations Management

Education

Degrees, certifications, and relevant coursework

California State University, Long Beach

Cybersecurity Professional Certificate, Cybersecurity

Earned a Cybersecurity Professional Certificate in September 2021, covering topics such as Microsoft Security, Networking, Linux, Python, and Digital Forensics.