Open to opportunities

Brandt Barlock

@brandtbarlock

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I provide IT support, troubleshoot systems, and improve operations through ticketing, networking, and customer service.

United States

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What I'm looking for

I'm looking to apply my technical support, networking, and system administration skills to improve business efficiency and innovation while continuing to build real-world IT and cybersecurity experience.

I've provided software and hardware support at Computer Network Inc through ticketing systems, remote access, direct assistance, and AppRiver. I also implemented help desk ticketing systems, configuring user accounts, security groups, and permission access.

Alongside freelance IT troubleshooting, I've led customer-focused teams and managed catering and inventory operations at Chick-fil-A. I'm expanding my IT knowledge through Information Technology studies, cybersecurity fundamentals, and CompTIA Security+ preparation.

Experience

Work history, roles, and key accomplishments

Current

Freelance IT Support Technician

Current

Freelance

Jan 2025 - Present (1 year 8 months)

Provided technical assistance for hardware and software troubleshooting, managed support tickets, and documented solutions.

hardware troubleshooting Technical Troubleshooting Documentation

Software Training and Microsoft Office Suite Implementation Technician

Computer Network Inc

Jun 2025 - Apr 2026 (10 months)

Provided software and hardware support to customer companies through ticketing systems, remote access, and direct assistance.

Help Desk Ticketing Systems OsTicket Salesforce Customer Service Team Leadership

Catering Director/Inventory Coordinator/Manager

Chick-Fil-A

Jan 2011 - Jan 2025 (14 years)

Led a team of customer-focused employees, managed catering operations for corporate and community events, and oversaw inventory tracking and supply management.

Team Leadership Customer Service Operations Management Inventory Management Supply Management