Open to opportunities

Phaedra Bell

@phaedrabell

Message

Highly motivated manager with extensive customer service experience.

United States

Message

What I'm looking for

I am looking for a role that allows me to utilize my customer service skills and leadership abilities while fostering a positive team environment.

As a dedicated professional with a strong work ethic, I thrive in dynamic environments where I can leverage my extensive experience in customer service and management. Currently, I manage a team of four at Contractors Unlimited, where I focus on fostering positive relationships and developing training programs that enhance employee performance and accountability.

Previously, I served as a Customer Service Representative at Farmers Insurance, where I utilized my active listening skills to address customer inquiries and resolve issues efficiently. My experience in commercial sales at Progressive Insurance honed my ability to close deals effectively, achieving a 96% sales closure rate by educating clients on relevant products. I am adept at multitasking and managing various communication channels, ensuring that customer needs are met promptly and effectively.

Experience

Work history, roles, and key accomplishments

Current

Manager

Current

Contractors Unlimited

Oct 2023 - Present (1 year 10 months)

Currently managing four employees, daily monitoring their behaviors, and fostering positive relationships with employees and clients. Developed training programs focusing on customer service, punctuality, professional demeanor, and accountability, while coaching employees to achieve and surpass goals.

Relationship Building Training Development Performance Coaching

Customer Service Representative

Farmers Insurance

Aug 2020 - Present (5 years)

Answered inquiries from existing and potential customers about policy coverages and discrepancies using active listening skills to find customer needs and provide proper solutions. Handled contract negotiation, logged complaints, researched billing discrepancies, and proactively followed up with customers.

Customer Service Active Listening Policy Coverage Contract Negotiation

Commercial Sales Representative

Progressive Insurance

May 2010 - Present (15 years 3 months)

Effectively communicated with potential customers and other employees using active listening skills, closing 96% of sales by educating customers on relevant products and using expert closing techniques. Operated in fast-paced environments, multitasking and utilizing multiple software for research.

Sales Time Management Active Listening Customer Education Sales Closing Multitasking

Lead Dispatcher and Route Analyst

AZUMA Leasing

Feb 2008 - Present (17 years 6 months)

Researched and assigned transportation routes to optimize driver efficiency. Facilitated the deployment of proper assets, such as trucks, for the delivery and pickup of goods.

Logistics Transportation Management Optimization