Takye Howell
@takyehowell
Motivated professional with extensive experience in customer service and sales.
What I'm looking for
I am a motivated and versatile professional with extensive experience in customer service, sales, and technical support. My career has been defined by my ability to build strong client relationships and manage teams effectively. I pride myself on providing exceptional front-line service, which has been a key factor in my success across various sectors, including automotive, government, and technology.
In my most recent role as a Service Coordinator at Classic Toyota of Henderson, I manage inbound and outbound calls to schedule service appointments, ensuring a seamless customer experience. Previously, as a Sales Development Representative at CivicPlus, I informed government officials about social media archiving legal liabilities, aligning municipal needs with specialized solutions. My experience as a BDC Manager at Westgate Kia allowed me to hire and train business development representatives, significantly increasing appointment-setting efficiency to support dealership sales goals.
Throughout my career, I have consistently demonstrated strong communication skills and a commitment to excellence. I hold a Bachelor of Business Administration from Georgia State University, which has provided me with a comprehensive understanding of core business principles and operations. I am eager to leverage my skills and experience in a new role that challenges me and allows for professional growth.
Experience
Work history, roles, and key accomplishments
Service Coordinator
Classic Toyota of Henderson
May 2024 - Present (1 year 1 month)
Managed inbound and outbound calls to schedule service appointments, ensuring efficient customer flow. Performed front desk reception duties and streamlined check-in procedures.
Sales Development Representative
CivicPlus
Jan 2023 - Apr 2024 (1 year 3 months)
Informed government officials on social media archiving legal liabilities, demonstrating expertise in compliance. Established rapport and aligned municipal needs with specialized solutions.
BDC Manager
Westgate Kia
Feb 2021 - Jan 2023 (1 year 11 months)
Hired and trained business development representatives for inbound and outbound communications. Increased appointment-setting efficiency to significantly support dealership sales goals.
Sales Representative
Leith Toyota & Southern States Hyundai
Jun 2015 - Feb 2021 (5 years 8 months)
Delivered personalized service and built long-term customer relationships, enhancing customer loyalty. Matched customers with appropriate vehicles and financing options while maintaining detailed product knowledge.
User Support Technician
DataStaff - NCDOT
Aug 2018 - Feb 2021 (2 years 6 months)
Provided comprehensive desktop support via phone, email, and ticketing systems, resolving technical issues efficiently. Utilized ServiceNow, SAP, BEACON, Active Directory, NCMAIL, and NCID for various IT support tasks.
Education
Degrees, certifications, and relevant coursework
Georgia State University
Bachelor of Business Administration, Business Administration
Gained a comprehensive understanding of core business principles and operations. Developed skills in various aspects of business management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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