DRDaniel Richins
@danielrichins
Customer service supervisor passionate about team leadership and growth.
ZimbabweWhat I'm looking for
As a Customer Service Supervisor at United Airlines, I lead a dedicated team of customer service agents, ensuring exceptional service during high-traffic operations. My role involves coordinating with TSA and ground crews to guarantee safe and timely departures, while also providing mentorship and training to new staff. I pride myself on resolving escalated passenger concerns with professionalism and empathy, fostering a positive experience for all travelers.
Previously, I have held various positions in customer service, including roles at Spirit Airlines and Whole Foods, where I honed my skills in managing operations and training colleagues. My experience has equipped me with the ability to adapt to diverse workflows and maintain high standards of service. I am now seeking to leverage my skills in a forward-facing company that shares my passion for innovation and excellence.
Experience
Work history, roles, and key accomplishments
Customer Service Supervisor
United Airlines
Nov 2022 - Present (2 years 7 months)
Supervised and supported a team of 6-10 customer service agents during high-traffic operations, coordinating daily with TSA, ground crews, and airline teams to ensure safe and timely departures. Provided on-the-job training and mentorship for new staff, focusing on policy compliance and customer interaction. Resolved escalated passenger concerns with professionalism and empathy, monitoring and adj
Passenger Service Agent
Spirit Airlines
Feb 2022 - Oct 2022 (8 months)
Managed ticket counter, gate operations, and delayed baggage claims. Took on the role of primary CRO for Spirit's downstairs operations, overseeing disability-related service matters. Conducted on-the-job training sessions for colleagues.
Produce Assistant
Whole Foods
Feb 2022 - Oct 2022 (8 months)
Managed the chop station in the produce department, providing customer assistance with product selection. Ensured adherence to freshness and compliance standards.
Dairy/Frozen Manager & Closing Supervisor
Brookshire Brothers
Jan 2021 - Jan 2022 (1 year)
Managed two departments and supervised closing operations, including final paperwork. Demonstrated leadership in team supervision and provided support by occasionally serving as Produce Manager.
Insurance Sales & Service Staff
State Farm
Jan 2018 - Jan 2021 (3 years)
Managed policy writing, servicing, payments, and customer issue resolution across multiple branches. Adapted to diverse workflows and team structures while effectively balancing customer service and sales responsibilities.
Education
Degrees, certifications, and relevant coursework
Silsbee High School
High School Diploma, General Studies
Completed standard high school curriculum. Studied core subjects including English, Math, Science, and Social Studies.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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