IB

Open to opportunities

isiah boulware

@isiahboulware

Customer service and office operations leader with 3+ years delivering fast, empathetic support and results.

What I'm looking for

I’m looking for a customer-oriented role where I can provide empathetic, transparent communication, support smooth daily operations, and manage high-volume requests. I want a team that values results, continuous improvement, and room to grow.

I’m a customer service professional with over 3 years of experience supporting office operations, managing service requests, and ensuring exceptional client satisfaction. I bring a tech-savvy, problem-solving mindset that helps me handle high-volume work in fast-paced environments.

As an Office Manager at COTTМAN TRANSMISSION, I engaged customers in person, by phone, and by email to process service requests, while coordinating parts ordering, vendor communication, and inventory tracking. I also owned daily office operations, including invoicing, estimates, filing, and independent/team productivity monitoring, plus employee scheduling and payroll.

I’ve also led client-facing teams in field marketing roles, training new team members, verifying eligibility and compliance, and building strategies to meet weekly sales and engagement goals. I’m especially motivated by transparent communication and empathy, and I’m looking for a customer-oriented role where I can provide strong operational support while continuing to grow.

Experience

Work history, roles, and key accomplishments

CT

Office Manager

Cottman Transmission

Jan 2024 - Jan 2025 (1 year)

Managed daily office operations, including invoicing, estimates, and filing, while handling customer service requests via in-person, phone, and email. Coordinated parts ordering, vendor communication, inventory tracking, and team productivity through scheduling and payroll.

Customer Service Office Management Invoicing Scheduling Payroll Productivity

LM

Field Lead and Trainer

Lotus Marketing

Jan 2022 - Jan 2024 (2 years)

Led and trained team members using effective customer engagement strategies, adapting to sudden shifts in client needs. Verified client eligibility and maintained compliance with program requirements while supporting field operations.

Training Development Team Leadership Customer Engagement Eligibility Verification Program Compliance Field Operations Support Compliance Documentation

UM

Field Lead

U.T.O. Marketing

Jan 2019 - Jan 2022 (3 years)

Recruited and managed high-performing field teams, including field events and on-the-ground execution. Conducted market research to develop tailored strategies and achieved weekly sales and engagement goals in a competitive environment.

Field Marketing Team Management Market Research Sales Strategy Action Planning Customer Service

UP

Package Handler

Jan 2017 - Jan 2019 (2 years)

Unloaded and sorted packages from multiple companies under strict deadlines with strong attention to detail. Loaded packages onto designated conveyor belts with accuracy and customer care while maintaining consistent productivity in a fast-paced environment.

Quality Control Fast Paced Environment Attention To Detail Customer Care

Education

Degrees, certifications, and relevant coursework

WS

William Allen High School

Macro and Microeconomics

Grade: GPA: 3.8

Completed studies at William Allen High School focusing on macro and microeconomics; GPA reported as 3.8.

Tech stack

Software and tools used professionally

Gmail

Nitro

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