Open to opportunities

Petra Sin

@petrasin

Virtual Assistant at Škola stylu s.r.o., creating social media content and setting up websites.

At Škola stylu s.r.o., I supported the owner/CEO with social media content, customer service, billing, scheduling, and AI workflows. I also created graphics and text, sales pages, and website setups.

At Klarna, I supported customers and back-office operations, served as Quality Manager for the Czech market, and helped improve processes. Earlier, at Tech Data Corporation, I handled category and account management, customer service, and sales targets.

Experience

Work history, roles, and key accomplishments

Virtual Assistant to owner/CEO

Škola stylu s.r.o.

Mar 2021 - Sep 2026 (5 years 6 months)

Managed social media content, customer service, graphics and texts, payments and billing, scheduling, sales pages, websites, and AI workflows.

Social Media Customer Service Graphic Design Content Creation Payments Billing Scheduling Sales Pages Website Setup AI Workflows

Customer Service Agent & Back Office Support

Klarna

May 2022 - Aug 2024 (2 years 3 months)

Provided daily customer support via calls, emails, and back office solutions. Served as Quality Manager for the Czech market, improving processes and supporting other markets.

Customer Service Quality Management Process Improvement Payment Tickets Escalation Management

Category & Account Manager

Tech Data Corporation

May 2017 - Apr 2022 (4 years 11 months)

Handled customer service via emails, calls, and chats. Managed internal processes, legal and financial support, sales targets, business improvements, and reporting.

Customer Service Sales Business Improvement Reporting Legal Support Financial Support

Back Office, Social Media & First Line Agent

H&M Hennes & Mauritz AB

Mar 2015 - Mar 2017 (2 years)

Provided customer service via email and phone, handled back office tasks, managed social media for CZ & SK accounts, organized fashion events, and created magazines and trainings.

Customer Service Social Media Event Planning Training Content Creation

Product Manager & Customer Service Manager

YOGABODY Naturals LLC

Apr 2012 - Nov 2014 (2 years 7 months)

Managed customer service and sales via email from website, Amazon, and eBay. Created promotions, banners, and articles, prepared sales pages and videos, ran online memberships, and handled vendor purchases and logistics.

Customer Service Sales Social Media Product Launch Vendor Management Logistics Customs