Across three e-commerce clients, including a Spanish made-to-measure business, I coordinated orders from customer enquiry and quotation through production, dispatch, payment and after-sales follow-up.
I maintained product and order information, pricing, customer records, payments, invoices and stock across PrestaShop, Excel, Google Sheets and later Holded. I also investigated discrepancies between confirmed specifications, production status and delivery information.
I handled customer enquiries, specification changes and delivery incidents, keeping customers updated and following cases through to resolution. I coordinated suppliers, external carriers and a 13-person production and dispatch team as priorities changed.
I built practical trackers and prepared daily briefs and weekly updates to show what was ready, blocked or at risk. I also turned recurring customer questions into clearer website guidance and reusable responses.
