Open to opportunities

Andrea Amaya

@andreaamaya

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Proactive virtual assistant specializing in customer service and administration.

Spain

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What I'm looking for

I seek a role that values proactive support and offers growth opportunities.

I am a dedicated virtual administrative assistant with extensive experience in customer service, social media management, and various administrative tasks. My journey has equipped me with a diverse skill set, enabling me to handle inquiries, manage schedules, and provide exceptional support to clients. I pride myself on being proactive, efficient, and organized, always striving to make my clients' work easier and add value to their businesses.

Throughout my career, I have worked with notable companies such as Konecta Group and Sitel Iberica, where I honed my customer service skills by assisting clients across Europe and managing high volumes of inquiries. My experience as a Data Annotator at Transperfect further enhanced my analytical abilities, allowing me to ensure the accuracy and quality of AI-generated content. I am passionate about leveraging technology and tools like CRMs and design software to streamline processes and improve client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Advisor

Current

Konecta Group

May 2024 - Present (1 year 4 months)

Assisted English-speaking customers across Europe with order processes, including tracking and resolving post-delivery issues. Managed customer interactions through live chat, WhatsApp, email, and phone, ensuring timely and effective communication.

Customer Service Live Chat Support WhatsApp Phone Support Order Processing Gipi Mocasystems

Data Annotator

Transperfect

Aug 2024 - Oct 2024 (2 months)

Assessed Large Language Model (LLM) outputs, focusing on accuracy, conciseness, and alignment with user needs. Identified localization quality issues and evaluated content safety.

Large Language Models Content Evaluation Localization Data Annotation Quality Assurance

Customer Service

Sitel Iberica

Jun 2020 - Feb 2023 (2 years 8 months)

Provided expert customer service for the eBay delivery UK market, handling live chat interactions with sellers. Managed a high volume of daily emails, providing personalized attention to each customer.

Customer Service Live Chat Customer Experience Problem Solving Communication Skills EBay Platform Customer Satisfaction

Virtual Administrative Assistant

Hispanos de Éxito

Nov 2018 - Nov 2022 (4 years)

Provided customer service and sales support, handling inbound and outbound calls, chats, and emails to resolve inquiries. Managed clients through CRM platforms and scheduled meetings with suppliers and clients.

Virtual Assistant Customer Service Sales Support CRM Management Social Media Management Content Creation Technical Support Process Improvement Quality Control

Education

Degrees, certifications, and relevant coursework

Universidad Privada de San Pedro Sula - USAP

Master of Business Administration (MBA), Business Administration & Management

Completed a Master of Business Administration with a focus on Business Administration & Management. This program enhanced my strategic thinking and management skills.