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Andrea User

@andrejastraus

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Systems & Operations Virtual Assistant

Spain

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What I'm looking for

I'm looking for operations-focused work where I can automate repetitive processes, improve workflows and documentation, and help teams manage data, logistics, billing, or back-office tasks accurately as the business grows.

Throughout my career I've worked in high-volume international environments, from insurance and pharmaceuticals to industrial steel. My specialty isn't just managing day-to-day operations, it's refining the systems behind the tasks to make them more efficient.

I've managed large-scale policy portfolios and coordinated complex global logistics where accuracy is everything. My goal is to find the bottlenecks and build the tools to fix them, so the business can grow without the team feeling overwhelmed by manual work.

I help teams to:

Automate → Power Query, VBA, Power Automate and Make to turn repetitive manual work into background processes that free up your time.

Optimize → SOPs, filing systems, and workflows that hold up when the business grows or someone's out of office.

Flow → complex billing, international supply chains or large datasets, I help operations run smoothly and error-free.

Experience

Work history, roles, and key accomplishments

Quality Assurance (QA) Technician

AWAKELAB

Apr 2025 - Apr 2025 (0 months)

Content Auditing: Reviewed e-learning modules for technical and content accuracy, making sure all text and media followed the client's specific guidelines.

User Experience Testing: Tested course interactivity and navigation to make sure everything worked correctly for students.

Quality Control: Identified and reported bugs and errors through the internal ticketing system to fix issues before the

Office 365 SharePoint

Logistics Administrative Assistant

Steel Trade Advisors S.L

Aug 2023 - Jan 2024 (5 months)

Coordinated import and distribution logistics, tracking cargo and optimizing transport costs through carrier comparisons.

Researched EU and Spanish environmental and tax regulations to ensure compliance.

Supported the CEO with stakeholder communication and travel.

Managed freight, trade documentation, inventory audits and databases to ensure accurate records.

Office 365 Microsoft Office Microsoft 365 Microsoft Word Advanced Microsoft Excel and Macros Microsoft Excel (Logical Functions)Microsoft Teams Microsoft Office 365 Outlook

Operations Administrative Assistant

Marsh Spain

Mar 2019 - Aug 2022 (3 years 5 months)

Managed Key Accounts and a high-volume insurance portfolio, coordinating insurers, billing and settlements.

Automated data and registration processes using Power Query, Excel VBA and Power Automate, improving efficiency and accuracy.

Standardized operations through SOPs and digital filing.

Resolved payment, documentation and coverage issues.

Office 365 Excel VBA Power Query SharePoint Power Automate Outlook Word

Sales Administrative Assistant

Medis

Jun 2010 - Jun 2012 (2 years)

Supported client operations and commercial activities to strengthen retention and business growth.

Executed outbound pharmaceutical sales campaigns through personalized advice and lead follow up.

Managed orders and stock to ensure timely deliveries.

Resolved customer issues, returns and exchanges.

Leveraged feedback and databases to improve marketing and customer experience.

Office 365