Looking for a job

Maria del Mar User

@mariadelmaruser

Tourism graduate with 7+ years in customer support and operations. Spanish native, English C1. I like people and seeing things through.

Spain

Message

What I'm looking for

A fully remote role in customer support, customer success or operations, ideally in travel, hospitality or a product serving those industries. I value clear communication, real ownership of my work, and a place where I can keep learning and take on more over time. Based in Spain.

I’m a tourism graduate with over seven years in customer support, bookings and day-to-day operations across travel, hospitality and retail.

I ran a sports retail store in Tarifa for three years, handling international customers in English and Spanish, suppliers, invoicing and daily cash control. I also built and ran the online store from scratch, teaching myself the tools as I went. Before that I coordinated a watersports school in Buenos Aires, running the daily operation, the instructor team and a portfolio of around 200 clients per season, many of whom came back year after year.

Spanish native, English C1. I’m comfortable with CRM systems, Google Workspace and booking platforms, and I’m certified in AI and automation applied to tourism. I pick up new tools quickly and I’m always keen to keep learning and training in whatever a role needs.

Experience

Work history, roles, and key accomplishments

Personal Assistant to the CEO

Smarty

Jan 2026 - Apr 2026 (3 months)

Supported the CEO remotely with scheduling, communications, and day-to-day coordination through email and online tools. Followed up with internal teams and external contacts until every request was closed.

Scheduling Communication Skills Email Management Coordination Follow up

Store Manager — Sports Retail

Sportlink

Jan 2023 - Dec 2025 (2 years 11 months)

First point of contact for international customers by phone, email, and in person, in English and Spanish. Handled complaints and incidents daily, managed suppliers, invoicing, payment control, and daily cash reconciliation. Built and ran the online store including web design, content, and e-commerce sales.

General Coordinator

Selailu

Jan 2020 - Dec 2023 (3 years 11 months)

Ran the daily operation of a watersports school, coordinating staff shifts, instructor allocation, and team organisation. Managed bookings, changes, cancellations, supplier coordination, and payment control for around 200 clients per season.

Operations Management Staff Coordination Team Leadership Booking Management Supplier Coordination Payment Controls Customer Service

Travel Agency Internship

Atrápalo

Jan 2022 - Dec 2022 (11 months)

Provided customer assistance, quotes, and booking management at an online travel agency.

Customer Assistance Quoting Booking Management Travel Industry

Sales & Customer Service

Vertical

Jan 2019 - Dec 2020 (1 year 11 months)

Managed the full sales cycle including objection handling, after-sales follow-up, and client retention.

Sales Objection Handling After Sales Support Customer Retention

Administrative Assistant

Selailu

Jan 2017 - Dec 2019 (2 years 11 months)

Managed bookings, customer service, scheduling, and documentation.

Booking Management Customer Service Scheduling Documentation

Front Desk — Hospitality

La Racha

Jun 2019 - Aug 2019 (2 months)

Handled guest reception and operational support at an adventure-tourism property.

Guest Reception Hospitality Operational Support

Education

Degrees, certifications, and relevant coursework

Universidad del Salvador

Bachelor’s degree, Tourism

2019 - 2022

Activities and societies: Travel agency internship at Atrápalo (online travel agency), as part of the degree programme.

A comprehensive degree covering all areas of the tourism industry. I studied product design, market trends, tourism management and communication strategy, with an emphasis on creativity and innovation.