I've supported customers at CVS, Comcast, and Everise, resolving high-volume questions across health insurance, billing, products, services, and customer accounts.
At Comcast, I resolved 250+ customer inquiries weekly through phone and email while maintaining CRM records, collaborating with sales and technical teams, and tracking satisfaction, first-call resolution, and response-time goals. At CVS, I researched member accounts, explained benefits and coverage, protected PHI under HIPAA standards, and used NICE CXone to manage calls and meet quality, adherence, AHT, and CSAT targets.
I'm known for clear communication, active listening, conflict resolution, accurate documentation, and creating positive customer experiences in fast-paced remote environments.
