Josiah Obarhuakpor
@josiahobarhuakpor
Remote customer service professional delivering empathetic, compliant support and high-quality resolutions.
GhanaWhat I'm looking for
I am a remote customer service representative with over three years of experience supporting healthcare, internet service, and e-commerce customers. I consistently manage high-volume inquiries, follow compliance guidelines (including HIPAA), and achieve strong quality scores while working across global time zones.
I excel in CRM and ticketing systems, escalation handling, and first-call resolution, and I prioritize clear, empathy-driven communication. My background includes documented success in improving customer satisfaction, using tools like Avaya, NICE Engage, and OMNI, and coordinating technical escalations to resolve complex issues.
Experience
Work history, roles, and key accomplishments
Customer Service Advocate
Louisiana HealthCare Connections
Oct 2025 - Present (5 months)
Provide HIPAA-compliant phone support for policyholders on enrollment, claims, and coverage; resolved complaints and escalated complex cases while maintaining 98% quality score.
Customer Service Specialist
Cobranet Limited
Jun 2023 - Aug 2025 (2 years 2 months)
Delivered remote support for internet connectivity, billing, and service disruptions; diagnosed basic connectivity issues and coordinated technical escalations to improve resolution times.
Customer Support Associate
BuyRight
Jan 2022 - May 2022 (4 months)
Handled remote e-commerce inquiries on orders, payments, deliveries, and returns, resolving refunds and preserving customer trust through timely, empathetic communication.
Education
Degrees, certifications, and relevant coursework
All Nations University Ghana
Bachelor of Engineering, Oil and Gas Engineering
Completed a Bachelor of Engineering in Oil and Gas Engineering, graduating in May 2022.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
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