Olamide Ajayi
@olamideajayi
I resolve complex healthcare and customer service inquiries across phone, email, chat, and claims systems.
NigeriaWhat I'm looking for
At Axios Clinical Solution, I manage annual reverification, health-benefit confirmation, support-program determinations, pharmacy triage, and claim-denial resolution for insurers including Blue Cross Blue Shield and Medicare.
I've also supported members, providers, and internal stakeholders at VNS Health, resolving high-volume benefits, claims, eligibility, billing, and enrollment inquiries while following HIPAA and healthcare compliance standards. At T-Mobile, I managed a team processing more than 1,100 support ticket requests weekly and supported order add-ons, cloning, splitting, and Salesforce workflows.
I bring six years of phone-based, chat, and email support experience, using clear communication, active listening, troubleshooting, and de-escalation to deliver timely resolutions and strengthen customer relationships.
Experience
Work history, roles, and key accomplishments
Senior Customer Service Representative
Axios Clinical Solution
Apr 2022 - Present (4 years 4 months)
Handled health benefits confirmation with insurers, determined support program eligibility, and resolved claim denials. Provided exceptional customer service and escalated complaints as needed.
Customer Service Representative
VNS Health
Jul 2020 - Mar 2022 (1 year 8 months)
Responded to high-volume inbound calls, emails, and portal inquiries regarding benefits, claims, and eligibility. Resolved complex issues with accuracy and empathy while adhering to HIPAA and compliance standards.
Customer Service Representative
T-Mobile
Jan 2018 - Jul 2020 (2 years 6 months)
Managed a team processing over 1,100 support ticket requests weekly, specializing in order add-ons and cloning. Demonstrated expertise in Salesforce to optimize sales support and order management workflows.
Education
Degrees, certifications, and relevant coursework
Bells University of Technology
Bachelor of Science, Computer Engineering
Pursued a Bachelor of Science in Computer Engineering, gaining foundational knowledge in engineering principles and computer systems.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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