Open to opportunities

Olajumobi Omotayo

@olajumobiomotayo

Message

I resolve high-volume customer inquiries across phone, email, and chat using CRM tools.

Nigeria

Message

What I'm looking for

I'm looking to continue supporting customers and members through phone, email, and chat, using CRM tools, accurate documentation, de-escalation, and cross-functional collaboration to improve service quality and customer experience.

I've supported healthcare and customer service operations at KOAA Solutions, Elevance Health, and Frontline Call Center, resolving inquiries across multiple channels while maintaining accurate records.

At Elevance Health, I handled 40+ calls daily, assisted members with OTC orders and benefits information, and followed company procedures. At KOAA Solutions, I processed account updates and orders through Salesforce and NICE CXone while collaborating with teams to improve response times.

I'm experienced in de-escalation, active listening, conflict resolution, call documentation, quality assurance, and escalating complex issues appropriately.

I also bring sales experience from Gullivers Ventures, where I guided customers toward suitable products, processed transactions accurately, and addressed concerns to encourage repeat business.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

KOAA Solutions

Aug 2024 - Present (2 years)

Managed high-volume customer interactions across multiple channels while maintaining professionalism. Resolved inquiries and complaints, contributing to positive customer experiences and first-contact resolution.

Salesforce NICE CXOne Microsoft Teams Outlook SharePoint Conflict Resolution Documentation De escalation Quality Assurance Active Listening CRM Management Call Handling Problem Solving

Member Services

Elevance Health

Apr 2025 - Jan 2026 (9 months)

Handled 40+ calls daily while meeting productivity and quality expectations. Assisted members with OTC orders and benefits information, improving customer satisfaction.

Call Handling Documentation Quality Assurance Customer Service CRM Problem Solving

Customer Service Representative

Frontline Call Center

Nov 2024 - Mar 2025 (4 months)

Managed 40+ daily customer calls while maintaining accurate documentation. Supported customers by resolving inquiries promptly and escalating complex issues appropriately.

Call Handling Documentation Problem Solving Customer Service

Sales Associate

Gullivers Ventures

Sep 2020 - Apr 2021 (7 months)

Guided customers toward suitable products, contributing to increased sales opportunities. Processed transactions accurately and resolved customer concerns to encourage repeat business.

Customer Service Sales Transaction Processing Problem Solving