Open to opportunities

Peta-Gaye Sinclair

@petagayesinclair

Message

Dynamic professional with 17+ years of experience in Retail Banking and Operations.

United Kingdom

Message

What I'm looking for

Seeking a challenging role that leverages my expertise in driving business growth and improvement, with a focus on strategic planning, process enhancements, and team collaboration.

As a seasoned professional with over 17 years of experience in Retail Banking, Communications, Operations, Business Enablement, and Project Management, I have consistently demonstrated success in driving business growth through strategic planning, process enhancements, and cross-functional teamwork. My expertise lies in implementing business strategies to optimize operational efficiency and elevate organisational performance.

Throughout my career, I have spearheaded various initiatives that have resulted in significant improvements in operational efficiency, team collaboration, and project delivery. I am passionate about fostering a culture of collaboration and engagement within the business, leveraging a strategic mix of training initiatives and communication campaigns.

I am a results-driven leader with a proven track record of delivering impactful results, and I am committed to continuing to drive growth and improvement in my future endeavours.

Experience

Work history, roles, and key accomplishments

Current

Customer Service & Operations Function Leader

Current

NatWest

Jan 2023 - Present (2 years 5 months)

Spearheaded a business process re-engineering initiative, enhancing operational efficiency by 25%. Championed a project management solution that improved team collaboration and reduced project completion timelines by 20%. Developed training programs to bolster team competencies and fostered a culture of collaboration.

Project Management Business Process Management Team Collaboration Operational Management Training Development Stakeholder Engagement Performance Metrics Continuous Improvement Analytics

Business Manager/ Director

Sinnamon Jerk

Apr 2022 - Jan 2024 (1 year 9 months)

I organised and managed the events ofca small catering company in the UK. The company did private events and festivals across the UK.

Event Planning

Performance & Business Manager

NatWest

Jan 2022 - Jan 2023 (1 year)

Led a team to drive growth in the Commercial Cards business, optimizing capacity and reducing costs. Cultivated a collaborative culture through training and strategic communications, while managing recruitment and training for team members.

Team Leadership Business Growth Cost Management Training Performance Management Risk Management Strategic Communications Continuous Improvement

Project Analyst

NatWest

Jan 2021 - Jan 2022 (1 year)

Executed the Culture & Communication's Transformation Plan, fostering a cohesive work environment. Delivered presentations and newsletters to enhance colleague engagement on Financial Crime initiatives.

Team Collaboration Communication Strategy Risk Management Stakeholder Engagement Project Tracking Coaching Mentoring

Personal Assistant

NatWest

Jan 2018 - Feb 2021 (3 years 1 month)

Transformed the Public Affairs team into the Corporate Affairs team and established the Ethnicity Allies network. Recognized for outstanding achievement in enhancing customer service for female clients.

Network Coaching Conflict Resolution Stakeholder Engagement

Team Leader

NatWest

Jan 2011 - Jul 2015 (4 years 6 months)

Led a team in Personal Banking, focusing on enhancing service delivery and customer satisfaction. Implemented strategies to improve team performance and operational efficiency.

Team Leadership Customer Service Performance Implementation Strategy Teams Service Delivery