SJSolange Jc
@solangejc
Visionary leader with 15 years in financial management and operations.
Saint LuciaWhat I'm looking for
I am a visionary and results-driven leader with over 15 years of experience in strategic leadership, financial management, and operational excellence. My career has been dedicated to driving business growth, optimizing processes, and fostering high-performing teams. I have extensive expertise in customer relationship management, risk assessment, compliance, and change management, which I leverage to enhance profitability and strategic growth.
Throughout my tenure at 1st National Bank St. Lucia Ltd., I have successfully overseen daily branch operations, coordinated major digital transformation projects, and led teams to achieve exceptional results. My commitment to operational excellence and customer satisfaction has been recognized through multiple awards, including Branch of the Year and Top Performer accolades. I am passionate about mentoring and developing talent, ensuring that my teams are equipped to meet the challenges of the financial services industry.
Experience
Work history, roles, and key accomplishments
Retail Manager
1st National Bank St. Lucia Ltd.
May 2018 - Jun 2024 (6 years 1 month)
Oversaw daily branch operations, ensuring alignment with strategic goals and optimizing resource allocation. Delivered operational excellence and managed customer relationships while leading a team of banking professionals. Spearheaded a digital transformation project and implemented strategic plans to drive revenue growth.
Corporate Relationship Officer
1st National Bank St. Lucia Ltd.
Feb 2017 - Jun 2018 (1 year 4 months)
Managed corporate client relationships and exceeded lending targets, contributing directly to the branch's revenue goals. Collaborated with the sales team to enhance client satisfaction and service delivery.
Senior Client Services Officer
1st National Bank St. Lucia Ltd.
Sep 2015 - Feb 2017 (1 year 5 months)
Managed daily operations of the branch, achieving high customer satisfaction ratings and receiving the Top Performer Award. Focused on enhancing customer service and operational efficiency.
Corporate Lending Officer
1st National Bank St. Lucia Ltd.
Feb 2015 - Sep 2015 (7 months)
Promoted to manage branch operations and lending portfolio, achieving sales targets for corporate and small business clients while maintaining strong customer relationships.
Junior Supervisor
1st National Bank St. Lucia Ltd.
May 2013 - Feb 2015 (1 year 9 months)
Assisted in supervising branch operations, focusing on customer service and team performance. Supported management in achieving operational goals.
Teller/ Customer Service Rep
1st National Bank St. Lucia Ltd.
Jul 2009 - May 2013 (3 years 10 months)
Provided exceptional customer service as a teller, handling transactions and assisting clients with their banking needs. Developed strong customer relationships.
Education
Degrees, certifications, and relevant coursework
LFLondon School of Business and Finance
Master of Business Administration, Business Administration
2022 - 2024
Completed courses in Systems & Operations Management, Accounting & Managerial Finance, Strategic Management & Leadership, Customer Relationship Management, Data Driven Decision Making, and Marketing & The Business Environment.
Tech stack
Software and tools used professionally
Availability
Location
Saint LuciaAuthorized to work in
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